Inside Sales Representative
Inside Sales Representative
Mr. Cooper
Dallas-Fort Worth Metroplex
See who Mr. Cooper has hired for this role
Join Mr. Cooper Group – the largest mortgage servicer in the country. We are approaching a trillion-dollar mortgage servicing portfolio and over 4 million customers. This is an outstanding opportunity to get into the industry and get your licensing paid for!
Role Overview
Service & Sales. This role is responsible for diligently and empathetically servicing select customers and originating mortgage products through educational, needs-based selling across a range of products. Connect the most relevant product solutions while delivering exceptional service to our Mr. Cooper customers all in one phone call.
Key responsibilities
- Field and evaluate customer service questions; compare solutions to determine recommendations that best meet customers’ needs and circumstances; perform follow-up to ensure resolution (typically taking 9 to 12 inbound calls per day)
- Establish rapport with customers and actively listen to understand their immediate and latent needs, motivations, and contexts; properly document customer interactions and capture both personal and financial insights to lay the groundwork for more personalized future interactions
- Smart selling: Coach and educate customers as needed; provide information on products and services that would benefit the customer, support an informed decision-making process tailored to the customer’s needs and preferences
- Manage pipeline of potential customers at various stages of the refinancing journey; responsible for business development and relationship management
Experience
- 2 years of experience in sales atmosphere with quotas, metrics or goals with the ability to prioritize tasks in a fast paced environment
- Excellent interpersonal, written and oral communication skills
- Must have strong sales and closing techniques
- Ability to take initiative and responsibility
- Strong problem solving ability with multiple systems and scenarios
- Organizational skills and attention to detail
- Proficient in Microsoft Office/Excellent computer skills
- Commitment to attain MLS License (Mr. Cooper provides paid training time and exam costs)
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Seniority level
Associate -
Employment type
Full-time -
Job function
Finance -
Industries
Banking and Financial Services
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