Information Technology Technician

About the Role:

Dreamscape Learn (DSL) is a leading pioneer in the realm of VR education – we merge experiential pedagogy, cutting-edge technology, and cinematic narrative to transform learning. We’re venture-backed and founded out of Arizona State University (ASU) and Dreamscape Immersive.

The Dreamscape Learn team is seeking an IT help desk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. We support both Macs and PCs.

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Responsibilities:

• Handle Tier 1 help desk escalations through our ticketing system
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Document procedures and changes on an internal intranet
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Support employee tool licensing and provisioning for Microsoft Online and other employee tools
• Work with 3rd Party support for projects and escalations
• Manage tasks through Zendesk
• Other duties may be added and/or assigned as needed

Required Experience:

• Windows 10, 11, Mac OS X
• Office 365
• Printers, scanners, computer peripherals
• Mobile devices (iOS, Android)
• Working in a task-ticket, help-desk environment
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2-3 years+ experience working in a Windows/Mac environment

Preferred Experience:

• Experience working on Linux servers (Ubuntu) via CLI a plus
• An associate degree or bachelor's degree is preferred, not required
• Previous experience working in a SOC environment is a plus
• Preference will be given to candidates with training, experience or certification in IT or networking, and previous help desk experience