Information Technology Engineer

Engineer III

Location: Seattle, WA

POSITION SUMMARY

The Engineer III manages clients' organizations' computer systems, including software, hardware, and networks. Senior engineer is responsible for designing, installing, and supporting the entire system. Senior engineers will contribute to the efficiency of services by supporting the completion of tickets.

PRIMARY OBJECTIVES

• Streamline clients through consultation and strategic technology planning to maintain client profitability.
• Expand existing relationships through proactive engineer consulting and problem-solving to generate new revenue and grow the business.
• Deliver Best in Class customer service to uphold raving fan culture.
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.

SECONDARY OBJECTIVES

• Provide technology consultation, leadership, and guidance to clients in multiple industries.
• Develop technology roadmap based on business goals.
• Manage, review, and oversee IT initiatives and special projects.
• Manage and review ongoing client IT initiatives.
• Design and prepare quotes for technology solutions, adhering to the client’s budget.
• Install, configure, and maintain network elements, computer systems and other related equipment.
• Document daily work through ConnectWise ticketing system.
• Participate in the on-call rotation with team.
• Provide desk engineer services.
• Perform sales engineering by designing solutions and technology business plans for clients.
• Perform vCIO tasks for assigned clients.
• Perform other duties as assigned.

COMPETENCIES

• Self-starter and be able to work independently.
• Must have excellent high-level engineering skills.
• Customer oriented, solid business acumen and excellent communication skills.
• Proven track record of performance against goals year over year.
• Knowledge of IT best practices and ability to use best judgement to service clients’ needs.
• Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding.
• Adaptability in various business cultures and environments.
• Strong relationship building skills with customers and business partners.

EDUCATION/TECHNICAL SKILLS

Qualifications Include but are not limited to:

• Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
• Windows Server 2008, 2012, 2016 and 2019
• Cloud Solutions (Azure, AWS)
• Active Directory
• Desktop support and user support
• Windows Client Operating Systems (Window 7, 10)
• PSA or RMM experience
• Certifications: MCSA, MCP, A+, Network+, CCNA, Security+ VCP (recent certification or recertification)

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting
• Requires ability to occasionally lift up to 25lbs
• Position may require travel: Up to 80% of the time to client sites
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for prolonged periods of time; operating a computer and keyboard; near visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; manual dexterity to operate process equipment; lifting 25 pounds, bending and stooping; lifting computers; running network cables; connecting and testing networking; traveling to client sites; and walking and carrying devices on stairs and crawl spaces.