PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.
About The Role
The Implementation Project Manager at PatientIQ is a critical team member who ensures our customers maximize the benefits of the PatientIQ product, network, and services. This role is responsible for the direction, coordination, and timely completion of the end-to-end implementation process to meet organizational goals and customer needs. The Implementation Project Manager will work coordinate efforts across both internal resources and customer stakeholders to ensure a smooth and successful implementation. The ideal candidate is highly organized, possesses strong communication and problem-solving skills, and has a robust blend of technical proficiency and customer service skills with a proven track record in managing SaaS implementation projects.
Role Responsibilities
Project Coordination: Facilitate effective communication and collaboration between EHR integration teams and platform implementation teams. Ensure projects are completed efficiently, achieving optimal time-to-first value as indicated by initial patient enrollment
Customer Engagement: Act as the primary contact for enterprise customers during the implementation phase, providing exemplary support and ensuring high satisfaction measured by Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys
Project Planning: Develop and manage comprehensive project plans with the assistance of EHR integration and platform implementation leads. Ensure consistent achievement of project milestones and successful go-live
Status Reporting: Conduct regular status meetings and update both customers and PatientIQ executive stakeholders through various communication channels
Risk Management: Identify potential project risks and proactively escalate issues to relevant stakeholders to ensure timely resolution
Requirements
IDEAL QUALIFICATIONS
Experience: Minimum of 4 years in project management, specifically in SaaS implementations using standard project management methodologies
Industry Background: Experience in a growth-stage SaaS company or in a similar capacity within a larger organization
Skills: Exceptional organizational and communication skills with the ability to manage multiple projects concurrently and prioritize effectively
Customer Focus: Strong ability to manage day-to-day tasks while maintaining a strategic view of customer needs
Collaboration: Demonstrated ability to work collaboratively with internal teams across PatientIQ
Travel: Willingness to travel up to 10% annually
Tools: Familiarity with CRM systems and tools for tracking customer interactions, knowledge management, and support tickets
Healthcare Knowledge: Experience in healthcare, particularly in integrating Electronic Health Records
Project Management: Proven track record in managing healthcare provider or enterprise customer implementations
Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Benefits
WHY WORK HERE?
Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K
We are Mission-Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes
True Idea Meritocracy : Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it
Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up
World-Class Team - we're at the top of our industry because of our employees. They're the best investment we can make, and we never forget that
Fast-Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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