The Training & Organizational Development Manager is responsible for creating, implementing, and managing all training programs and organizational development initiatives for Stone Mountain Park.
Essential Duties And Responsibilities
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position.
Develop, administer, and evaluate all OD initiatives
Manage programs and training in the LMS system
Assist with annual training compliance processes for PCI, (Personal Credit Information) INFOSEC (IT security) and Safety initiatives
Serve as culture champion to ensure that department plans support park and company culture plans and goals
Assist with creating and implementing Stone Mountain’s annual People Plan
Manage and oversee Mystery Guest Program
Coordinate Moment of Truth and Grant-It Card Programs
Help create and review incentive programs that will drive NPS (Net Promotor Scores) and overall park revenue
Help create, train and monitor upsell initiatives
Create, schedule and conduct supervisor development classes
Plan, develop and conduct annual Leadercast and rehire Updates
Plan, develop, and provide training and staff development programs
Develop and organize training materials, multimedia visual aids, and other educational materials
Develop online training and online training management systems
Prepare and operate within departmental budgets
All other duties as assigned
Supervisory Responsibilities
These are carried out in accordance with applicable safety policies and laws. Responsibilities include:
Hire, train, schedule, supervise, and evaluate the Trainers
Appraise performance, reward, and discipline employees
Address complaints and resolve problems
Skills & Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must understand, read, write and speak the English language
Must have the ability to work days, nights, weekdays, weekends, and holidays
Must be at least 18 years old
Must have the ability to maintain a good working relationship with coworkers
Must foster teamwork and have the ability to solve problems on behalf of guests
Must be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Must be able to define problems, collect research, establish facts, and draw valid conclusions
Must be able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Must be able to type accurately
Must have advanced knowledge of Microsoft Office
Must be able to communicate effectively with a variety of people
Must be able to build and maintain collaborative relationships with co-workers, department leadership, and employees
Must be able to effectively present information
Must be able to multi-task and work well independently in a fast-paced environment
Must be very deadline conscious and detail-oriented
Must have excellent motivational and coaching skills
Must have excellent verbal and written communication skills
Must demonstrate good judgment and decision making
Must be a critical thinker
EDUCATION And/or EXPERIENCE
High school diploma or equivalent education required
Bachelor’s Degree preferred
Minimum of 5 years' experience developing training classes and materials required
Minimum of 2 years' experience with management of personnel resources required
Minimum of 2 years' experience with administration and management required
Previous Organizational Development experience preferred
CERTIFICATES, LICENSES, REGISTRATIONS
Must have and maintain a Drivers' License
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to take directional cues directly and indirectly.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions
The noise level in the work environment is usually moderate
Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative.
Stone Mountain Park employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage.
Management retains the discretion to add or change the duties of this position at any time.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Recreational Facilities
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