HR Help Desk Agent
Tata Consultancy Services
Louisville, KY
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HR Help Desk Agent - Louisville, KY
ONSITE
Full-Time 40 Hours per Week
The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development , T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.
ONSITE
Full-Time 40 Hours per Week
The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development , T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.
- Ensure call details are logged in the ticketing tool with proper notes
- Ensure data privacy processes is followed with upmost focus
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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