House Manager
Purpose of the Position:
This position is a part-time, on-call guest services supervisory position within the
Sheen Center front-of-house operations area. This person is intended to provide part-
time support to Sheen Center operations on a per event basis. The House Manager has a higher leadership role among the part-time House staff, as they will be serve as the ranking authority in the event the Patron Services Manager is not present for a particular event or daily shift. Incumbent will supervise or assist in daily and event
supervision of the front desk, box office, seating, concessions, receptions and studio activities. A key focus of this hybrid position is to help shape an exceptional guest experience for patrons following established Sheen Center guidelines.
Reports to: Patron Services Manager
FLSA Status: On-Call, Non-Exempt
Desired Candidate Characteristics
House Manager’s must have supervisory experience and the ability to multi-task.
Incumbent must have exemplary interpersonal communication, phone and guest
services skills. Must have positive professional attitude and appearance. Ability to
work independently as well collaboratively as part of a team. As with all staff
positions, candidate should be in strong alignment with Sheen Center mission and
goals.
Principal Responsibilities:
• Supervise and/or assist in the supervision of house staff daily as needed and
during events.
• Act as fireguard during performances and events, maintaining a safe
environment for all patrons and rental clients.
• Provide exceptional customer service to all patrons/clients and to resolve
any event related issues quickly and respectfully.
• Oversee box office, front desk and concessions cash box distribution and
collection.
• Ensure daily cash count is accurate and all currency us secured in the safe.
• Monitor concessions/merchandise inventory and inform Patron Services
Manager when stock needs to be replenished.
• Complete detailed reports at the conclusion of an event/performance to be
reviewed
Education and Experience:
A Bachelor’s degree in a relevant field is preferred, but not required. Equivalent
supervisory work experience with an arts venue or experience working in the
customer/guest services industry. Proficiency with MS Office products required.
Familiarity with industry standards for all house staff roles Experience with Point
of Sale and AudienceView ticketing software systems preferred.
Additional Requirements
• Valid NYC Fire Guard (F-03) status or must be obtained and be familiar with Sheen
Center venue capacity limits.
• Familiar with Americans with Disabilities Act (ADA) laws and regulations as they
pertain to performance venues.
• Valid AED/CPR certification or must be obtained within thirty days of
employment,
• Valid ServSafe Food Manager and TIPS Alcohol Certification desired.
Working Conditions:
Fast paced environment with flexible hours including required nights and
weekends. Assignments may include light lifting up to twenty-five pounds and
standing for long periods.
-
Employment type
Part-time
Referrals increase your chances of interviewing at The Sheen Center by 2x
See who you knowGet notified about new House Manager jobs in Manhattan, NY.
Sign in to create job alertSimilar jobs
People also viewed
-
Half Shell Oyster House seeking Managers
Half Shell Oyster House seeking Managers
-
House Manager - WSA
House Manager - WSA
-
Overhire, House Manager
Overhire, House Manager
-
House Manager
House Manager
-
Retail Regional Manager | Northeast
Retail Regional Manager | Northeast
-
House Manager-Kirkland WA
House Manager-Kirkland WA
-
Senior Manager, Netflix House Operations - Live Experiences
Senior Manager, Netflix House Operations - Live Experiences
-
Back of House Manager
Back of House Manager
-
House Manager-Kirkland WA
House Manager-Kirkland WA
-
House Manager-Kirkland WA
House Manager-Kirkland WA
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub