Hourly Field Training Manager | Remote, USA

Overview

Location: Remote, USA *Eastern Time Preferred

Who We Are

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

What We Look For

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

What To Expect

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk.

Check Us Out!

The primary role of the Hourly Field Training Manager is to manage and track hourly food and beverage training programs. They will work closely with various members of the Training Department and ensure all task-related objectives are completed and communicated to the field. They will own the management of the Training Manager area of responsibility and be the direct contact for those managers regarding position training. They will support the selection process, training, and development of Field Training Captains. Other responsibilities will include developing and maintaining training programs, supporting new location openings, and facilitating training sessions (in person and virtual).

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include but are not limited to the following:

Center Support/Field Based

• Work with the Training Design team to identify and build training materials, e-learning courses, and videos to support a sales culture in all locations. Update materials as needed.
• Validate the effectiveness of training plans and materials to identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurements.
• Function as a main point of contact for coaching in-center Training Managers to uphold company standards across all locations.
• Manage the selection, onboarding, and ongoing development of in-center training positions to ensure that they deliver consistent results and champion the culture of the Bowlero Corp brand(s) and company standards.
• Monitor sales metrics by center and collaborate with various departments, and the District Manager of Operations, Area Manager of Operations, and Regional Vice President of Operations to improve performance.
• Conduct “Train-the-Trainer” sessions, in person or virtually, and ensure locations meet Company standards. Conduct refresher courses for the field as needed.
• Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
• Travel is required - 30-40%
  
  

SUPERVISORY RESPONSIBILITIES: N/A

QUALIFICATIONS: The Hourly Field Training Manager must have a background in training and managing a team in food and beverage, excellent communication skills, and the ability to deliver high-quality results. In addition, they possess a highly developed sense of leadership. Must be a strong team player and possess strong presentation skills. Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Teams proficiency.

EDUCATION AND/OR EXPERIENCE: High school diploma plus a minimum of three years in training, managing, and facilitating associate food and beverage development programs. Knowledge of the food and beverage/hospitality industry.

WORK ENVIRONMENT/PHYSICAL DEMANDS: Bowling center or office environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance. The noise level is typical for bowling.

With over 350 entertainment destinations spanning North America, our portfolio includes renowned brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). As a company, we are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another. When work is this much fun, it doesn’t feel like work at all. Join our team of over 12,000 associates and experience the fulfillment of being part of the Bowlero family.

The approximate pay range for this position is $67,000-74,400 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Bowlero offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

Our company culture reflects our commitment to world-class entertainment. We’re more than just coworkers; we’re a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks (like discounts on bowling, parties, and other good stuff).