Hotel Operations Administrator - $21.64

Summary

The primary responsibility of the Hotel Operations Administrator will support assigned unit operations administratively under the direction of its corresponding department head with a focus on ensuring that sufficient labor resources are aligned in an efficient and consistent basis to accommodate daily, weekly and monthly operational needs to service the Housekeeping and Public Area Departments (PAD) by assisting with the assignment of employees and updating schedules. Providing these services in an effective and efficient manner will ensure that operations are maintained. In addition, this position may assist with similar duties within the Hotel Division. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Essential Duties And Responsibilities

• Answer multi-phone lines
• Responsible for scheduling all Housekeeping employees.
• Tracks time off and payroll hours
• Strong attention to detail; superior work prioritization and multi-tasking abilities
• Maintains comprehensive departmental personnel records for Housekeeping and PAD.
• Liaison for the Housekeeping and Payroll Departments to ensure accuracy of the employee’s payroll hours and paycheck.
• Forecasts time off according to the Hotel’s room occupancy; provide recommendations and reports to management as applicable
• Ensures accuracy of replacements for absent team members.
• Administrative responsibilities include but are not limited to: entering payroll information, attendance and disciplinary action tracking into applicable software and files.
• Establishing and maintaining effective working relationships with internal and external customers, co-workers and the Leadership team while maintaining the highest level of confidentiality and integrity with sensitive information.
• Maintains pertinent information relating to the employees schedule such as leave of absences, alternate duty, and transfers, etc.
• Partners with the applicable Human Resources personnel to process applicable employee transactions
• Must be able to prioritize when faced with multiple tasks to meet deadlines.
• Work varied shifts, including weekends and holidays.
• Perform other reasonable duties and responsibilities as requested.

Supervisory Responsibilities

• Status Board Operators

Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform the duties and responsibilities of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent problem solving, administrative, multi-tasking, organization and prioritization skills.
• Time management skills; ability to work efficiently and productively in a fast-paced environment.
• Must be able to effectively communicate with excellent interpersonal skills.
• Able to effectively communicate in English, in both written and oral forms.
• Computer literate in Microsoft Windows/Office applications required.
• Minimum age requirement is 21.

EDUCATION And/or EXPERIENCE

• High school diploma or GED
• 3 years secretarial or similar experience.
• Bi-lingual (Spanish) language ability, preferred.
• Minimum age requirement is 21.