QT Communications & Technology

Help Desk Support US Remote

QT Communications & Technology New York, NY
QT Communications & Technology

Help Desk Support US Remote

QT Communications & Technology New York, NY
1 week ago
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US Remote Only

Help Desk Job Responsibilities:

  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems and recommending changes.
  • Updates job knowledge by participating in educational opportunities and maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.


Help Desk Qualifications / Skills:

  • Problem solving
  • LAN knowledge
  • Verbal communication
  • Operating systems
  • Phone skills
  • Customer service
  • Quality focus
  • PC proficiency
  • System administration
  • UNIX system administration


Education, Experience, and Licensing Requirements:

  • High school diploma, GED, or equivalent
  • Prior information technology or systems administration experience preferred
  • Familiarity with telephone, office, and point-of-sale software a plus

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Business Consulting and Services

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