Help Desk Specialist

Our client, a leader in the Government Administration industry, is seeing a Senior Help Desk Specialist to join their team in Central-to-Western MA! (Onsite)

Job Title: Help Desk Specialist

Job Location: Central-to-Western MA

Job Duration: 6 Months of contract

JOB DUTIES (Detailed Statement of Duties and Responsibilities):

• Receive, unbox, and organize a high volume of laptops/surface pros/peripherals shipped to DCF offices.
• Provide on-site docking station/workstation set-up.
• Receive and inventory DCF staff Surface Pro being returned.
• Deploy HP Elite Notebook, with configuration instructions, to staff.
• Provide on-site configuration support/troubleshooting to staff
• Communicate issues with the Mobile Device Team.

REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge)

• Comfortable with the functions and Settings of an HP laptop.
• A strong knowledge of Microsoft Windows operating system.
• Must possess exceptional organizational skills and attention to detail.
• The ability to work in a fast-paced, team-oriented, and customer-centric environment. This should include excellent listening, retention, and follow-up skills.
• Must be self-motivated, well organized, and have excellent communication skills.
• Must maintain accurate records and status reporting.
• Working knowledge of Microsoft Excel.
• Demonstrated ability as a flexible, process-oriented, logical thinker and team player

QUALIFICATIONS (Education, Years’ Experience, Certificates):

• Associate degree/Diploma in Information Systems or equivalent work experience
• At least one year of previous experience providing mobile device technical support
• Experience providing in-person technical customer service