Help Desk - Overnight
Overnight Hours: 8PM-5AM*
POSITION SUMMARY: (Overall purpose and scope of position)
A Tier 1 Technician for the Help Desk provides high-quality customer service-oriented technical support to end-users. Support requests types will vary, but are consistency received through a ticketing system, phone and email. Support requests are worked to resolution following established knowledge-based articles, requiring critical thinking and basic troubleshooting. Customer service is highly valued and maintained to the high standards set forth by client's core non-negotiables.
POSITION ACCOUNTABILITIES: (Essential duties and responsibilities)
Research, diagnose, troubleshoot and work technical support requests to resolution
Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
Taking ownership of customer issues reported and seeing problems through to resolution
Work with team members to support any overflow items or requests\tickets
Provide enterprise-level support to our internal\external customers
Provide support via phone, web, email, chat, and other channels as required
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Document knowledge in the form of knowledge base tech notes and articles
Other duties as assigned
QUALIFICATIONS PREFERRED: (OPTIONAL - Additional knowledge, experience or skills helpful)
Well-rounded IT Help Desk experience
Experience in phone-based technical support
Proven ability to complete projects and duties in a self-directed manner
Experience provisioning and installing software on mobile devices
Experience with asset management
#6143
-
Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting and Technology, Information and Media
Referrals increase your chances of interviewing at Concero by 2x
See who you knowGet notified about new Help Desk Specialist jobs in Greater St. Louis.
Sign in to create job alertSimilar jobs
People also viewed
-
Help Desk Analyst 1
Help Desk Analyst 1
-
Help Desk Analyst (14298200)
Help Desk Analyst (14298200)
MashPoint - Technology & Staffing- merged with HuMetis group Inc
-
Helpdesk Support
Helpdesk Support
-
Service Support Analyst- Junior (Remote)
Service Support Analyst- Junior (Remote)
-
Help Desk Specialist
Help Desk Specialist
-
Help Desk Analyst
Help Desk Analyst
-
Helpdesk/Technical support (Pay rate: $20.00/hr on W2)
Helpdesk/Technical support (Pay rate: $20.00/hr on W2)
-
Help Desk Support Specialist
Help Desk Support Specialist
-
Service Support Analyst- Junior (Remote)
Service Support Analyst- Junior (Remote)
-
Help desk Analyst
Help desk Analyst
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub