2 - 4 years experience of customer service / help desk - call center support
2 - 4 years of software application support
Communicating with customer to support technical and sales logistics.
Preparing quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
Experience with Microsoft Office 365 (Word, PowerPoint Excel and Outlook)
Experience creating reports and correspondence
Knowledge of how to operate a PC w/ Windows 10 or Windows 11
Strong documentation skills with ability to respond to technical questions
Bachelors Degree in computer science from accredited university is required
Duties
Respond to phone calls and assist clients with technical support questions regarding software
Provide logistics support to sales
Assist with developing and enforcing Standard Operation Procedures
Identify and resolve problems
Perform quality assurance operational objectives
Prepare and complete action plans
Implement production, productivity, quality, and customer-service standards;
Assist with file audits
Prepare documentation and reports
Progression Inc. is an equal opportunity and affirmative action employer. Progression Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities. #INDPRO
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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