Help Desk

Job Description

Help Desk

Fairfax, VA

MUST:

Active USPS public trust clearance

4+ years relevant experience.

Must have experience working in a technical support position troubleshooting hardware, software and network connectivity issues

Must have experience working cooperatively in a team environment with other support groups via phone calls, email, and messaging chat tools.

Must have good oral and written communication skills to support communication and incident ticket documentation of all interactions with callers or users, including but not limited to: phone, email, in-person, and other communication formats.

DUTIES:

Seeking Help Desk Support professionals to support the US Postal Service out of our Fair Lakes, Virginia office.

The position requires the selected candidate to be willing to work any day of the week. Current hours of operation are M-F 0600-1900; Saturday 0600-1400; Sundays/Holidays 0500-1200 EST.