Help Desk Analyst

This role is onsite in New Castle, DE and is a 12 month contract.

Hybrid 1x a week onsite!

Job Description:

Day-to-Day:

A large government client is looking to add 1 experienced help desk analysts to their team. These individuals should be well versed in both over-the-phone and deskside support. 95% of this position will be over-the-phone and remote support, however they should have the ability to work on hardware if/when necessary. These individuals should have excellent customer service and communication skills, and be willing to go onsite to the office in New Castle, Delaware 1x per week, and work remotely 4 times per week. Shift time with be mainly 8-4pm and occasionally 10:30-7pm.

Must-haves:

• 1-3 years of professional helpdesk analyst experience, ideally supporting a large company of internal end users
• Ticketing System Experience (ideally ServiceNow but open to any systems)
• Excellent communication and customer service experience
• Basic LAN/ WAN and VPN troubleshooting experience
• Elevated, tier 2 service desk experience

Plusses:

• A+, Network+, or Desktop Dell Certified
• Any other certifications

Compensation:

$20/hr to $24/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.