Help Desk Analyst-24-04947

Shifts avaiable Monday-Friday

7am to 3pm

8am to 4 pm

9am to 5pm

11am to 7pm

12pm to 8 pm

• Answer in-bound calls for supported projects
• Create incident tickets for each call received and additional tickets as needed for defined scope activity
• Assist deployment field resources with troubleshooting issues
• Coordinate deployment field resources task work flow to ensure timely completion of all tasks within project scope
• Track completion of scope and receipt of required deliverables
• Remotely support and image retail hardware IT equipment following provided support knowledge
• Monitor for and handle incident/informational tickets assigned by other groups or systems
• Make out-bound calls as required to resolve incident tickets, working with retail store employees and other support groups
• Assist with testing of all knowledge, process and procedures
• Advanced knowledge of Microsoft Office tools
• Previous remote retail and deployment experience required
• Ability to work various shifts in 24/7/365 support operation