Help Desk Analyst-24-04947
Help Desk Analyst-24-04947
Genesis10
Greater Minneapolis-St. Paul Area
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No longer accepting applications
Shifts avaiable Monday-Friday
7am to 3pm
8am to 4 pm
9am to 5pm
11am to 7pm
12pm to 8 pm
- Answer in-bound calls for supported projects
- Create incident tickets for each call received and additional tickets as needed for defined scope activity
- Assist deployment field resources with troubleshooting issues
- Coordinate deployment field resources task work flow to ensure timely completion of all tasks within project scope
- Track completion of scope and receipt of required deliverables
- Remotely support and image retail hardware IT equipment following provided support knowledge
- Monitor for and handle incident/informational tickets assigned by other groups or systems
- Make out-bound calls as required to resolve incident tickets, working with retail store employees and other support groups
- Assist with testing of all knowledge, process and procedures
- Advanced knowledge of Microsoft Office tools
- Previous remote retail and deployment experience required
- Ability to work various shifts in 24/7/365 support operation
-
Seniority level
Associate -
Employment type
Contract -
Job function
Information Technology and Consulting -
Industries
IT Services and IT Consulting and Retail
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