Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.
Job Duties
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in-person or over the phone; write training manuals; train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine the nature of the problem.
Walk customers through the problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers; run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users; follow-up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.
Position Requires
3+ years of experience in the field of IT Service Desk or user Support.
Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential.
Experience with Desktop computer hardware, printers, and peripherals.
Experience with Mobile Device Support (Windows, IOS, Android).
Understanding of basic Networking protocols.
Exceptional oral and written communication skills
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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