Bachelor’s degree in human resources, Business Administration, or any related field
Prior experience as a Benefits Advisor or a Benefits Specialist
Experience working with insurance and other benefits vendors
Excellent knowledge of federal and state labor and benefits law
Strong organizational and analytical skills
Excellent communication and interpersonal skills
Proficiency in MS Word, Excel, and PowerPoint
Duties:
Employee shall provide information and assistance to service members, retirees and family members regarding various programs and services, including but not limited to: Tricare, Tricare Exceptional Family Member Program, Tricare Reserve Select, Tricare Dental Insurance, Tricare Plus Program, and Medicare & Tricare For Life. Formal training through the Defense Health Agency (DHA) for the TRICARE Fundamentals Certification shall be required within 90 days of contract commencement. Contractor shall complete refresher or program update training as required
Employee shall assist with civilian medical claim problems and DEERS issues/problems and provide Tricare briefings
Employee shall provide the following services: information and assistance to service members and family members: performing Tricare Prime Remote enrollments; assistance with Primary Care Manager (PCM) selection, and assignment and changes
Employee shall coordinate with Medical Health Services (MHS) points of contact to provide accurate and timely assistance and information and respond to DoD components, and other agencies
Employee shall support coordination of care relating to health care benefits, including documentation and reporting process at other MTF’s
Define the needs and preferences for different benefits programs
Provide information on eligibility requirements and assist in matching employees with the right benefits packages
Oversee the enrollment process
Handle minor claims issues and escalate bigger problems to the benefits provider
Organize regular or as-needed employee and management training sessions regarding changes and updates in our benefits programs and policies
Serve as the main point of contact for information on relevant government programs and legal requirements that affect different insurance packages
Interpret relevant FMLA and ADA implications for the management and employees
Update and ensure the accuracy of all benefit enrollment data in the HRIS
Compile reports on benefits utilization for the management
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Seniority level
Entry level
Employment type
Full-time
Job function
Human Resources
Industries
Internet Publishing
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