Hardware Repair Technician

Overview: Encantado Technical Solutions is seeking a Hardware Repair Depot Technician to support the IT program at a major national laboratory. This individual will respond to service requests & incident management services, generated by the Service Desk & by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians. Responsibilities: Applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems; analyzes performance statistics to support tuning, automation, and optimization activities; establishes, composes, and maintains security, capacity, and business continuity controls and documentation; interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction; collects, defines, and organizes detailed user requirements; defines, plans and deliverables for assigned projects; understands and complies with project budgets; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans; and leads continuous improvement activities. Resolve more complex issues escalated from the Service Desk & reported by the computing customer. Provide set up & medium-to-advanced troubleshooting of video conference equipment. Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop. Mac OS & application experience a plus. Troubleshoot virtual desktops as required. Test application compatibility & support cyber initiatives. Other duties as assigned. Qualifications: Associates degree and 4 years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings. In leiu of a degree, an additional 3 years is needed in related field totaling 7 years of experience. U.S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance. Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.) Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support). Desired experience & skills: CompTia Certifications, such as A+ or Network+ are desired. Microsoft Certifications, such as MCSA Windows is desired. Apple Certifications, such as ACSP or JAMF Certs are desired. About Us: Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above. It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.