Are you experienced Field Technician who are pro with hardware troubleshooting and installation? Then join our growing IT Team of the Lead supplier for B2B vending, POS, coin operated machines in KY area!
Bilingual in Hindu will put you on Top of our list!
The Field Service Technician will be responsible for providing on-site client installation, repairs, and maintenance of their equipment.
The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.
Job Responsibilities:
Complete installations and provide support at client locations (small local businesses) in Louisville, 60-100 miles radius suburbs
Hands-on and field-based work with over 90% of time spent on route. (Gas reimbursement is provided)
Scheduling b2b appointments for software or hardware placement or updates, meeting existing customers and partners at their or potential locations
Diagnose, troubleshoot and resolve Microsoft Windows / UNIX hardware and software problems
Install and configure new PC hardware and software on desktops, ATM, amusements devices, laptops and peripherals such as phones, printers, external drives and other related hardware
Develop, prepare, tests and deploy hard drive images and be capable of supporting users in a virtual desktop environment
Perform basic computer wired and wireless network troubleshooting
Develop, document and effectively communicate job processes, procedures and techniques
Maintain proficiency in PC technical fields of expertise
Maintain a high level of proficiency in using help-desk systems and tools
Track and maintain equipment inventories
Test new hardware and software
Deliver device, instruct and visit clients - BE ON CALL
Our ideal candidate:
Has extensive repair/fix hardware hands-on experience
Experienced with software installations
Must own a car and have a valid Driver’s License
Did Field work in a past assisting small local businesses
Is able to lift or move around some heavy machines/kiosks/devices if needed
Is comfortable with being on route 90% of the time
Is able to build strong relationships with the customer and display excellent communication skills
Is knowledgeable about all safety requirements
Why Us?
Competitive salary + On-call hours paid extra
Quarterly bonuses for high performers
Career Advancement
Health Benefits (HRA)
100% Travel Reimbursement (gas, parking, tolls)
Paid Time Off (PTO) and Paid Holidays
Casual environment focused on teamwork
Extensive industry and technology training
In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement
Gladus, LLC is an equal opportunity employer that does not discriminate. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, marital status, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
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