At Swissport, we don't just handle ground services – we redefine the aviation experience. With our roots deeply embedded in the tradition of Swiss excellence, our headquarters in Zurich symbolize our commitment to quality, precision, and unparalleled service. As the world's leading ground handler, we set the standard for excellence in passenger handling, cargo logistics, fuelling, and executive lounges. With an extensive global network spanning over 300 airports across six continents, and a team of over 65,000 passionate professionals, Swissport is the driving force behind seamless travel experiences worldwide.
Job Summary
We are looking for a talented and skilled Global Key Account Manager to lead the development and execution of the commercial strategy for one or several of the company’s largest and most important customers. You will focus on the successful implementation and delivery of agreed customer programs and projects globally, by ensuring that the execution of such services fulfil the customer promise at a country and regional level. Additionally, you will identify, develop, and add new revenue opportunities related to your assigned customer(s), define the “Win-plan” for each proposal, serve as the overall proposal champion and negotiate the required contractual terms and conditions, according to company guidelines and stakeholder approvals.
The ideal candidate should be comfortable developing and maintaining long-term relationships with high-ranking and key staff within the customer’s organization and translate their business requirements into an actionable plan. The goal is to maintain all existing business and accelerate new business growth to achieve long-term success. You will report to the Senior Manager KAM Governance & Standards.
Job Responsibilities
Account Planning, Sales Forecasting & Management
Develop & execute new sales plans to ensure the organization’s sales volume and profitability objectives are met.
New business opportunities / Protect existing business and build Pipeline.
Sales volumes, revenue and costs against forecasts and build in contingencies.
Key sales tools & Salesforce to monitor metric performances and apply strong corrective actions where / if applicable.
Customer Insights
Conduct client insight research to ensure Swissport’s current and future opportunities align with customers key imperatives.
Apply industry and customer knowledge to improve relationships and create opportunities by aligning their needs and pain points with Swissport capabilities.
Deal Shaping & Negotiations
Manage and process customer deals in ways that compliments the aspirations of Swissport regarding revenue, profit and general terms, whilst balancing this out with the needs of the customer.
Effectively drive any deal that originates within your region & create strong alignment with other regions where applicable, allowing for high quality and timely delivery.
Ensure new business is profitable by implementing appropriate control mechanisms.
Manage and lead tender processes.
Collaborate and coordinate input and approval from internal departments to ensure profitability development.
Sales Fundamentals & Tools
Be aware of policies related to pricing, yield improvement, contract terms, conditions, and negotiation.
Maximize account potential by delivering to the needs of our customer and continuously improve our competitive position on account opportunities.
Use key sales tools and Salesforce to monitor pipeline performance and manage new and existing business in line with Swissport compliance and governance policies.
Sales Leadership
Provide constructive feedback on sales approach, competences, win strategy, deal structure and guidance on internal processes.
Sales teams on technical aspects of pricing, negotiation and customer service to achieve high customer retention, high business acquisitions, achieving sales targets.
On policies related to pricing, yield improvement, contract negotiation and pipeline development.
Why Join Us:
Prestige and Opportunity: As a Global Key Account Manager at Swissport, you will have the privilege of representing our brand to some of the most renowned airlines in the world. You will be the face of Swissport, entrusted with managing and nurturing relationships with our key clients, and driving growth and mutual success.
Global Reach, Local Impact: With operations in over 50 countries and a presence in more than 300 airports worldwide, Swissport offers unparalleled opportunities for personal and professional growth. Whether you are based in New York, London, Dubai, or Tokyo, you will be part of a global team united by a shared commitment to excellence.
Innovation and Excellence: At Swissport, innovation is in our DNA. We are constantly pushing the boundaries of what is possible, leveraging cutting-edge technology and best practices to deliver exceptional service to our clients. As a member of our team, you will be empowered to think creatively, solve problems, and drive innovation in everything you do.
Swiss Origin, Synonymous with Excellence: Our Swiss heritage is more than just a point of pride – it is a testament to our commitment to quality, precision, and reliability. Just like the Swiss watches and chocolates that have earned worldwide acclaim, Swissport is synonymous with excellence in the aviation industry. When you join Swissport, you join a legacy of Swiss quality that spans generations.
Career Development: Swissport is more than just a job – it's a career. With a culture of continuous learning and development, we're committed to helping our employees reach their full potential. Whether you're a seasoned industry veteran or a rising star, you'll have access to a wealth of training and development opportunities to help you succeed and advance in your career.
About You:
To succeed as a Global Key Account Manager at Swissport, you'll need to be a natural collaborative leader with a passion for delivering exceptional customer experiences. You'll be a strategic thinker, showing strong business acumen, with a keen eye for identifying opportunities for growth and driving results. You'll thrive in a fast-paced, dynamic environment, where no two days are the same, and change is the only constant. If you're ready to take on new challenges, make a difference, and be part of a winning team, we want to hear from you.
Join Swissport Today:
Don't miss this opportunity to join the industry leader and take your career to new heights. Apply now to be part of the Swissport family and embark on an exciting journey of growth, innovation, and success. The sky is the limit with Swissport!
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.
Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
Seniority level
Director
Employment type
Full-time
Job function
Business Development and Sales
Industries
Transportation, Logistics, Supply Chain and Storage and Airlines and Aviation
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