General Service Manager
General Service Manager
ITP (International Talent Partnership)
Florida, United States
See who ITP (International Talent Partnership) has hired for this role
Location: Florida, USA
Job Type: Full-Time
Company Overview:
Our Client are a premier dealership specializing in construction and agriculture equipment, with a strong presence across Florida. Their commitment to delivering superior equipment and unmatched service has established them as a leader in the industry. We are seeking an experienced General Service Manager to oversee the service operations, manage a large team of field technicians, and ensure the highest standards of service across multiple locations in Florida.
Job Summary:
The General Service Manager will be responsible for leading and managing the service operations of the dealership, overseeing a team of 150 field technicians, and ensuring efficient service delivery across eight locations in Florida. This role requires strong leadership, organizational skills, and a deep understanding of construction and agriculture equipment service and maintenance. The ideal candidate will be customer-focused, results-oriented, and capable of driving continuous improvement in service operations.
Key Responsibilities:
- Leadership and Management:
- Lead, mentor, and develop a team of 150 field technicians, ensuring high levels of performance and productivity.
- Foster a positive and collaborative work environment, promoting teamwork and professional growth.
- Oversee the recruitment, training, and retention of skilled technicians.
- Service Operations:
- Manage and coordinate service activities across multiple locations, ensuring consistent and high-quality service delivery.
- Develop and implement service policies, procedures, and best practices to enhance efficiency and customer satisfaction.
- Monitor service operations and performance metrics, identifying areas for improvement and implementing corrective actions.
- Customer Service:
- Ensure excellent customer service by addressing and resolving customer complaints and concerns promptly and effectively.
- Maintain strong relationships with key customers, understanding their needs and ensuring their satisfaction.
- Work closely with the sales and parts departments to support customer needs and service requirements.
- Financial Management:
- Develop and manage the service department budget, controlling costs and maximizing profitability.
- Monitor and analyze financial performance, preparing regular reports for senior management.
- Identify opportunities for revenue growth through service offerings and customer contracts.
- Strategic Planning:
- Develop and execute strategic plans for the service department, aligned with overall company goals and objectives.
- Stay informed about industry trends, technological advancements, and competitive landscape.
- Implement innovative solutions to improve service delivery and maintain a competitive edge.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Engineering, or a related field is preferred.
- Experience:
- Minimum of 7-10 years of experience in service management within the construction or agriculture equipment industry.
- Proven track record of managing large teams and multiple locations.
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Seniority level
Director -
Employment type
Full-time -
Job function
Customer Service -
Industries
Equipment Rental Services, Agriculture, Construction, Mining Machinery Manufacturing, and Machinery Manufacturing
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