General Manager of Aviation Cabin Services

Job Description

General Manager of Aviation Cabin Services Manages and coordinates the work of ABM Aviation Services

General Manager, Area Operations

Pay: $125,000 to $135,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management .

Position Responsibilities (other Duties Assigned)

Will develop, implement, direct and support "best practices", ABM polices and standards in quality management, job and site safety programs, and personnel administration. Promotes positive employer/employee /customer relationships and interactions. Implements employee training and skill enhancement programs, provides structured employee disciplinary procedures.

Responsible for maintaining positive customer relations from property management level up to senior executive level. Supports ABM activities in budget preparation and vendor/contactor oversight and is responsible to help manage cost and to identify and institute cost savings projects.

Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes and standards. Responsible to develop, enhance and submit various professional level written reports, surveys, correspondence on a timely basis. Supports and assists in development of new business opportunities for ABM.

Reports daily to ABM Regional Vice President of the organization. Interacts with various organizational support elements including administrative, human resources, financial, quality control and safety departments.

Will lead a staff of up to 400 personnel.

Responsible for making daily deposits.

Payroll reporting.

Prepare monthly financial reports.

Facility maintenance including repairs, proposals and project management.

Perform other duties as assigned or requested.

Monitor and maintain staffing levels with the assistance of the local Human Resources Department.

Accommodate increased / decreased client staffing requests.

Foster deep and meaningful relationships with our client representatives. Visit our clients frequently to discuss outstanding issues, concerns, and opportunities.

Inspire and motivate others to do well.

Ensure we meet financial targets through effective scheduling and time management.

Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.

Deliver world class training programs that ensure your team members remain attentive to each passenger’s personal needs.

Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.

Manage daily schedules.

Ensure all call offs

Ensure that future schedules are complete (days off, Vacation, etc)

Maintain communication with Shift Managers/Supervisors to maintain optimum staffing levels.

Effectively coach, counsel, and discipline employees.

Work with Safety Quality Manager to ensure the safety and security of the operation.

Set positive, professional example for workforce.

Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

MINIMUM REQUIREMENTS *

College Degree Or Similar Work Experience Required.

Five (5) years demonstrate customer focused experience.

Five (5) or more years of management experience.

Three (3) or more years of budgeting, expense control and scheduling experience.

Excellent communication and leadership skills.

Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check.

Individual must also provide driver’s license information so that the Company may conduct a motor vehicle history check.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Must meet all the requirements to receive required airport security badge and US Customs and Border Patrol clearance, including a successful completion of a background check and 10-year work history.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.