Come Join a Great Team! We are a full-service amenity management, consulting, technology, and sta...
Come Join a Great Team!
We are a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community – within cities, neighborhoods, and buildings.
SPA & AMENITY MANAGER OPPORTUNITY!
Starting salary of $65-75k annually, based on experience, with full health benefits packages, paid time off, paid sick time, commuter benefits, and more!
What Sets You Apart For This Opportunity
You must have a strong background in the spa industry and massage therapy, embodying the entrepreneurial drive needed to expand and elevate our massage services across our entire portfolio.
Your proactive and self-motivated nature shines through your readiness to identify and capitalize on business development and service enhancement opportunities.
Your ability to build a client book and your capability to fuel a referral-based business demonstrates your influence and networking skills in the industry.
You are preferably a licensed massage therapist or esthetician, and your proficiency in delivering high-quality services is a significant asset.
Your Mission As Spa & Amenity Manager
Deliver amazing customer service by having a hospitality-focused, customer-first mindset.
Manage the on-site spa, maintain the area, and work with residents to schedule appointments.
Supervise and manage spa, front desk, fitness, concierge, pool, package room, and porter team members.
Onboard and train team members, and provide ongoing coaching and proactive feedback.
Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales. Coach team members to understand and market the application.
Promote and sell amenity memberships, fitness packages, event tickets, and services on the app.
Ensure all health and safety procedures are adhered to according to law.
Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property.
Be the face of URBN Playground for all customer questions, concerns and needs.
You’re Good At
Interacting with people
Getting things done
Negotiating with and managing people to get things done
Scheduling and sending important reminders
Using proprietary technology systems and software
Customer service and proactive hospitality
Promoting services and partnerships
Creating and managing budgets
Noticing the little details and taking action to improve
Using sound judgment to make decisions independently
Dealing with challenging situations and responding to emergencies
Being accountable and taking responsibility
Handling phone calls and emails in a professional and efficient manner
Building relationships with and coaching team members to maintain smooth operations
You Need
A college degree, or equivalent related work experience
Several years work experience in spa, amenity management, or hospitality industries, or similar
Be able to obtain CPR and First Aid certification within three months of employment
Prior experience in managing people and work schedules
Massage Therapy certification is strongly preferred
A great sense of humor and sense of fun!
Brownie Points For
Prior experience in marketing or sales-related jobs
Familiar with property manager software
Fitness, pool, or hotel-related certification
Additional Language Skills
Come join a great team with a great company mission!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Wellness and Fitness Services
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