Fraud Analyst

Job Title: Back-Office Disputes Analyst

Client Type: Financial Services

Location: San Antonio, TX – on site

Duration: 1 year – potential to extend

Rate: $15-20/hr.

As a Back Office Disputes Specialist, you will work under direct supervision to protect the financial interests of the company and our members by conducting investigations of member claims. You will be researching, analyzing, and processing dispute inquiries for financial transactions related to debit, credit, or deposit accounts to recover funds for the member in accordance with all Regulatory Requirements and Association rules. Operate in a strong compliance and risk management environment where performance is measured while ensuring constant support of the company’s commitment to our members.

Job Responsibilities

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Builds an understanding of bank card rules and Federal Regulation while accurately identifying issues and determining the best solution to recover funds.
• Under direct supervision, processes the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed. With guidance, determines card holder liability based on results of investigation and removal of associated credits.
• Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.).
• Engages in customer service activities to determine member needs and provide appropriate resolution. Demonstrates considerable conflict resolution skills while interacting with members who often demonstrate frustration with identified transactions, and with necessary 3rd party establishments.
• Operates in a strong compliance and risk management environment where performance is measured while ensuring constant support of our client’s commitment to their members.
• Maintains compliance, quality and productivity standards that are aligned with individual scorecards.

Required Experience

• 1+ years back-office disputes experience with credit or debit cards
• Knowledge of Reg E – Error resolution is strongly preferred.
• Knowledge of TILA/REG Z– Billing errors.
• Experience working in a disputes system (Fidelity, Visa Online etc.)

Preferred Experience

• UDAAP

Required skills/technologies

• Disputes systems: Visa Resolve Online (VROL), AMEX, or Mastercard systems
• Fidelity
• Microsoft Office Suite (Word, Excel, Outlook)
• Working knowledge of popular financial management applications
• Good verbal and written communication
• Critical thinking