Fitness Services Attendant

Main Function

The Fitness Services Attendant (FSA) is a key member of the Fitness and Wellness Department Team. Has a general knowledge of exercise guidelines and general fitness. The Fitness Floor Attendant is able to explain and instruct a client’s prescribed exercise prescription and provide instruction on safe fitness practice and correct exercise techniques. Duties will also include executing day-to-day operations of the fitness floor and providing supervision to members exercising on the fitness floor.

DEPARTMENT: Fitness and Wellness

REPORTS TO: Fitness and Wellness Supervisor

DIRECT REPORTS: None

Position Expectations

Applied (Programming)

• Assists instruction of medically-integrated (Exercise is Medicine) group exercise classes as assigned
• Committed to providing the best services possible by assuring self and staff maintain current certifications, attending continuing education seminars, and reviewing industry literature.
  
  

Administrative (Operations)

• Demonstrates competency in managing and administering client scheduling, client contacts, member tracking software, and managing the My Wellness Cloud Portal (or similar).
• Contributes to the center’s quality assurance practices for all department services to ensure program delivery, as well as the environment, is safe and effective.
• Responsible for the upkeep of all fitness equipment to include preventative maintenance, servicing machines and re-upholstering.
• Committed to providing a clean and sanitary facility for all guests.
• Routinely complete the department’s daily task check sheet as assigned
  
  

Management (Customer Relations/Team Performance)

• Contribute to achieving a consistently excellent member experience resulting in high member satisfaction ratings and low member attrition.
• Address all member and staff concerns regarding fitness services and provide prompt and member- friendly follow up. Properly decipher if a concern is worthy of transition to a Supervisor/Manager.
• Contribute to providing a consistent visible floor presence and continual active member engagement.
• Provides general supervision for clients participating at the facility. Is committed to providing a safe, clean and organized environment and delivers customer service excellence.
• Demonstrates the ability to safely operate and oversee all equipment and services related to the Fitness and Wellness Department or other assigned tasks.
• Proficient and compliant with all current facility policies and procedures.
  
  

General

• Consistently meets and/or exceeds the Center/Department performance objectives and Key Performance Indicators as outlined in the Annual Strategic Plan.
• Demonstrates the desire to continually improve areas of the business by identifying an area for improvement, devising a solution, then implementing a plan
• Routinely achieves a high-level of organizational alignment, plays a vital role in realizing a Culture of Excellence and adheres to the IWP Code of Conduct.
• Accepts constructive criticism/direction and effectively changes own performance.
• Passionate about improving the health and wellbeing of others and able to lead by example by living a healthy and active lifestyle.
  
  

Implementation Date: 3/2014

Approved By: Jim Ellis, Executive VP, Integrated Wellness Partners

Revision Dates (Corporate): 8/2017, 6/2020

Revision Dates (Center)

Disclaimer:

The intent of this job description is to describe the general nature of the duties and responsibilities required of all job incumbents assigned to this title. It is not intended to be a comprehensive list of all job responsibilities. Therefore, incumbents may be asked to perform other duties within reason and as required.

Educational Requirements

• High School Diploma
  
  

Hiring Requirements

• NCCA Certifications such as, but not limited to: BLS/AED
• No written disciplinary action within the last 12 months
• Pass Background Check
• Eligible to work in the United States
  
  

Preferred Skills And Attributes

• Actively working towards a degree in Exercise Science or related field (exercise physiology, athletic training, public health)
• Excellent interpersonal skills needed for exemplary customer service; outgoing, friendly, and compassionate
• Technologically savvy with the ability to function well within business management software systems, customer portals and member apps.