Financial Center Manager

SUMMARY:

First Flight Federal Credit Union’s mission is to help our members achieve financial success. The Financial Center Manager is critical to the success of our mission as they are responsible for staffing, coaching, developing and managing the performance of staff within their assigned branch. The Financial Center Manager will be responsible for branch production, service and overall performance of their assigned branch(es).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Direct all operational aspects for assigned branch(es).
• Develop and execute plan to meet goals and metrics for assigned branch(es).
• Interview and select candidates that support First Flight’s culture and mission to fill vacancies in assigned branch(es).
• Provide training, development and motivation for staff to help them achieve individual success.
• Manage employee concerns, provide coaching and feedback to staff along with corrective action when needed.
• Address member service issues promptly with a goal toward providing an appropriate resolution.
• Participate in community networking opportunities to enhance brand and credit union reputation while building a sales pipeline.
• Adhere to high ethical standards, modeling appropriate behavior and expectations for staff while complying with policies and regulations.
• Originate and process mortgage and consumer loans in accordance with all regulations and company policies and procedures.
• Stay abreast of competing markets and provide reports on market movement and penetration.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• May serve as a lead/resource or mange other Financial Center Managers.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Minimum 3 years prior experience in financial services and sales management.
• Minimum 5 years previous sales experience with proven track record of success.
• Must have ability to work well under pressure in a goal-oriented environment
• Most model behavior that exhibits commitment to the mission of “helping our members achieve financial success”.
• Effective verbal and written communication skills
• Strong interpersonal skills, effectively able to manage interactions with a diverse population.
• Ability to engage members and potential business partners, identify needs and present a plan to address those needs.
• Ability to coach and develop staff to achieve individual success.
• Must have analytical, problem-solving and decision-making abilities, utilizing good judgement
• Must have demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements
• Must have strong community involvement and / or experience building partnerships with local businesses and organizations
• Position requires an NMLS registration or must be obtained within 90 days of employment.