Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.
Responsibilities
Responds to service calls and performs a full range of maintenance related duties on assigned products.
Plays a lead role in provision of basic services, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
Maintaining bolt work and time locks on safes, chests and vaults.
Maintaining ATM Cencon locks and mechanical and electrical combination locks.
Providing key duplication and lock core replacement.
Handles customer calls, asking questions and actively listening to ensure understanding of reported issues / concerns.
Schedules time on customer premises and may attend customer meetings and delivery training to ensure operational understanding and product optimization.
Maintains proper inventory levels to reduce excess inventory and return visits due to missing / incorrect parts.
Qualifications
Required Qualifications
Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.
Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
PC literacy and good knowledge and application of the relevant tools and methods.
Product knowledge of relevant industry and basic ITIL skills preferred.
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
Acceptance of exposure to the outside elements.
Shift adaptability, which would include an on-call rotation for evenings and weekends.
Exceptional customer service skills are needed.
Sense of urgency, organizational skills, professional presence and work in team environment.
Ability to pass MVR, background and drug test where required.
About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting, Computer Hardware Manufacturing, and Financial Services
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