Responsible for servicing industrial equipment remotely and at the customers' facilities with a focus on resolution of customer issues to support increasing customer loyalty and revenue with alignment to the customer's needs. Responsible for preparing comprehensive service reports to support system improvements and generating additional opportunities.
Specific Responsibilities
" Troubleshoot, start up and repair electrical and mechanical equipment at the customer's facility and make the necessary adjustments to bring equipment up to running status.
Pneumatics, hydraulic, machine assembly including piping and wiring based on shop drawings.
" Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
" Support developing operating and troubleshooting knowledge of the operations team.
" Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
" Make recommendations to repair/replace only items that require repair/replacement.
" Travel to both domestic and international customer locations for long and short term support.
" Complete detailed Service Report for the services provided in a timely manner and submit to the appropriate people.
" Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
" Be available to be on-call on a rotational basis.
" Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
" Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
" Facilitate warranty/non-warranty claims with the customer.
" Responsible for meeting or exceeding customer expectations in an efficient manner.
" Adhere to all health and safety rules and procedures
Qualifications
Education:
Associate degree or Technical School Certificate or similar manufacturing experience is required.
Experience
A minimum of three years of experience in a hands-on mechanical environment.
The successful candidate is a good communicator, displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and management in a multi-disciplined engineering environment. An excellent understanding of pneumatics and hydraulics with basic electrical and system control, along with the ability to read engineering drawings (blueprints and electrical schematics), reference manuals and assembly systems instruction guides is essential.
Seniority level
Associate
Employment type
Contract
Job function
Other
Industries
Automation Machinery Manufacturing and Machinery Manufacturing
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