Field Application Engineering

Position: Field Application Engineering

Location: Northeastern United States, United States

Department: Gas Business Segment, Field Operations and Engineering

Travel: With remote location, travel is expected to be 30 – 50%

Full-time remote

The Opportunity

Picarro is looking for a customer-facing technical processional to become a key member of our Energy Field Operations & Engineering Team. This individual will have a hands-on approach, a strong technical acuity and a willingness to drive customer satisfaction. This person will play a vital role in supporting pre and post sales activity within major North America Utility Companies. They will also interface with new customers and support field demonstrations and field trials using Picarro’s flagship solution at customer sites.

Roles & Responsibilities The primary responsibilities of the FAE are to install, train and sustain Picarro’s Surveyor hardware and software solution with existing Picarro utility customers and service partners. The FAE will support Sales and Client Program Managers in acquiring key accounts. The FAE will support Field Operations Management in the development of service providers and service partners. The FAE will continue to be the primary technical support champion for the customer as they move forward in the deployment of the hardware/software platform solution. Key Responsibilities

• Deliver hardware/software installation and support customer on-boarding
• Address field questions and respond appropriately, providing detailed technical answers along with technical documentation as required
• Provide remote, field support 24/7 as required
• Ability promote and instruct customers in new and alternative use case/applications made possible by advancements in Picarro Surveyor
• Be proactive as a customer advocate, looking for and solving problems before they surface
• Support on site Customer Field Trials and Pilots, operating the Surveyor and consolidating results
• Log Customer issues and track resolutions
  
  

Desired Skills And Experience

Field applications engineers need a wide range of skills and a solid technical base. Because field application engineers provide technical support, they must create and give technical presentations and demonstrations. They also must be familiar with technical product specifications and be able to point out the specific technical merits of our solution. Strong communication skills, both in person, over the phone or email are critically important in this role.

• Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical, optical or a combination of these)
• Experience working in a customer facing role
• Microsoft and Android operating systems update skills
• Strong wireless environment debug skills
• Automotive hardware/electrical knowledge a plus
• Software or hardware design experience is a benefit
• Clean, detailed and clear documentation practitioner
• Ability to effectively communicate technical information to non-technical audiences
• Excellent oral and written communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Ability to travel to customer sites and conferences required
• Strong organization, problem-solving, and analytical skills
• Proven ability to handle multiple projects and meet deadlines
• Self-starter that can work independently, make necessary decisions and follow through with action plans
  
  

Qualifications

• BS in an engineering or science discipline
• Additional technical and professional credentials relating to aforementioned skills would be advantageous
• 3 to 8 years, experience in a technical customer support role
  
  

Salary & Benefits

The base salary range for this full-time position is $100,000 - 110,000. Your base salary range and title will be determined based on the location, experience, qualification, skills, knowledge, level, and pay of employees in similar positions.

About Picarro

Picarro, Inc. is the world's leading producer of greenhouse gas and optical stable isotope instruments, which are used in a wide variety of scientific and industrial applications, including: atmospheric science, air quality, greenhouse gas measurements, gas leak detection, food safety, hydrology, ecology and more. The company's products are all designed and manufactured at Picarro's Santa Clara, California headquarters and exported to countries worldwide. Picarro's products are based on dozens of patents related to cavity ring-down spectroscopy (CRDS) technology. Picarro’s solutions are unparalleled in their precision, ease of use, portability, and reliability.

Honors awarded the Company include the World Economic Forum Technology Innovation Pioneer, IHS CERA Energy Innovation Pioneer, the U.S. Department of Energy Small Business of the Year, the TiE50 Winner and the Red Herring Global 100 Winner.

Key investors include Benchmark Capital Partners, Greylock Management Corporation, Duff, Ackerman & Goodrich, Stanford University, Focus Ventures, Mingxin China Growth Ltd., NTT Finance and Weston Presidio Capital.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.