Field Application Engineer

Summary

The Field Application Engineer/Specialist will be responsible for installing, servicing, and repairing equipment at the facility and customer locations. This role requires technical expertise and hands-on experience, serving as a key liaison between the company and customers by providing technical solutions and documentation.

The company is a smaller electronics manufacturer specializing in Agricultural, Marine, Industrial, Military, and other rugged markets.

Responsibilities

Technical Support

• Test, troubleshoot, and repair electronic controls
• Diagnose and fix equipment in the field and handle product returns
• Assist production personnel with technical issues
  
  

Documentation & Reporting

• Write service reports based on field findings
• Read and interpret engineering documents (schematics, drawings, test plans)
  
  

Customer Communication

• Communicate with customers about service needs for products in OEM plants and field support
• Professionally communicate with customers and vendors to understand and solve field issues, while promoting products
  
  

Project Management

• Work with the field service team to improve project management processes
• Develop and administer processes to better manage projects or programs
  
  

Quality Assurance

• Familiarity with the “8D” problem-solving process or similar methods
  
  

Teamwork

• Ability to work closely with coworkers and management
• Strong verbal and written communication skills
  
  

Qualifications

• Bachelor’s degree in engineering with 1 year of relevant experience OR an associate degree/technical certificate with 4 years of relevant experience
• Ability to evaluate, diagnose, and troubleshoot field failures independently, using various tools and creative solutions
• Knowledge of machine controls, electronic circuits, motors, hydraulics, oscilloscopes, schematics, and embedded software (C/C++)
• Willingness to travel up to 50% of the time
• Respond to emergency, after hours calls when necessary