Travel is occasional. Must possess a valid driver's license and maintain required car insurance.
Minimum Qualifications:
Level I:
Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Level II:
Education and Experience requirements consist of a bachelor’s degree;
OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.
The Family Services Specialist II provides individual career guidance through assessment of participant interests, aptitudes, abilities, and personality characteristics for career planning purposes. The FSS II will empower and motivate individuals to gain sustainable employment by creating a plan, fostering accountability, building partnerships and coordinating training and employment activities with participants.
Job Responsibilities
Provide individual vocational guidance through assessment of participant interests, aptitudes, abilities, and personality characteristics for vocational/ educational planning purposes
Conduct interviews with participants to assess participant employment / training status, provide program information and requirements, develop initial Career Plans, provide and explain all appropriate forms and documentation
Meet regularly with participants by office visit, phone, remote meetings and face to face home visits to update Career Plans and Schedules, provide career pathway coaching, make any referrals to services as needed, monitor progress, and assist with transportation if necessary
Meet with participants to address non-compliance with program requirements if needed
Update and maintain participants’ physical and digital files and correspondence; monitor and record progress and actual hours worked in compliance with required work participation hours through regular contacts, and maintaining accurate and detailed records in FACS
Act as liaison/coordinator of activities between TANF and other agencies
Provide regular support to participants’ who have obtained employment to foster support of job success and retention
In addition to the essential functions listed above the Family Services Specialist II is expected to:
Have experience in identifying the needs of others, coaching, mentoring, or otherwise helping others to improve their knowledge or skills, especially in preparation for obtaining suitable employment
Demonstrate tact and a high level of professionalism due to the sensitive nature of the position
Possess excellent oral and written communication skills
Demonstrate the ability to handle difficult situations with respect and courtesy
Possess the ability to work effectively with people from diverse cultural, ethnic and socio-economic backgrounds
Make sound rational decisions and recommendations without bias
Demonstrate efficient time management and prioritizes workload daily
Participate in various departmental meetings and/or committees
Be thoroughly knowledgeable of all TANF guidelines at all times
Preference may be given to candidate who is bilingual
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If you have questions, please contact DHS.Careers@okdhs.org
OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service
Announcement Number: 24-BC188
83008601/JR34135
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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