Event Manager | Richard M. Borchard Regional Fairgrounds

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $43,888 to $58,656.

For FT roles Benefits Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job expires 9/30/2024

• Advance, plan, service, and supervise all events
• Plan, direct and evaluate the work of subordinates
• Provide leadership and guidance for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit, train, and supervise event & security staff
• Provide or coordinate staff training, work with employees to correct deficiencies; implement discipline and termination procedures
• Create work schedules for event & security staff, delegate assignments, and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
• Make hospitality arrangements as needed
• Monitors assigned events, as they interface with other events and activities scheduled in the facility
• Prepares facility for tenant use by obtaining appropriate information and requirements from tenant.
• Prepares work/banquet orders and scaled room diagrams for distribution to appropriate departments
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures and policies with all event staff for each event and tenants
• Create and distribute to appropriate departments detailed data sheets to include Work/Banquet Orders and scaled room diagrams prior to every event
• Prepare and approve bi-weekly payroll for all event staff and security staff
• Complete event flash reports and labor allocation sheets for event staff
• Update show calendars on a periodic basis
• Plans, organizes, and maintains a productive work schedule as required by events assigned by the General Manager.
• Assures that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes.
• Makes or arranges for last‑minute adjustments in room or equipment set‑ups at the request of lessee and prepares accurate statement of additional charges
• Notifies Director of Operations or Operations Supervisor of equipment in need of repair or replacement
• Inspect facilities to ensure they are being maintained properly for events
• Prepares event summaries noting attendance, times, significant problems, etc
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Director of Food & Beverage immediately
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Serve as Manager on Duty as scheduled
• Other duties and responsibilities as assigned
• Three to five years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting highly desirable
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field. Years of experience may serve as substitute
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers’ license
• Principles and methods of setting up and tearing down events and of the housekeeping/cleaning techniques of a large public facility, exhibiting, and show utilities (i.e., special lighting, booth wiring, compressed air, etc.)
• Skills in planning and coordinating work schedules
• Able to manage time wisely
• Ability to work effectively in a service-oriented environment
• Establish and maintain effective working relationships with tenants, other employees, and members of the public
• Coordinate and satisfy the requirements for multiple events occurring simultaneously
• Laws and regulations pertaining to public assembly facilities security
• Knowledge of fire and safety regulations
• Knowledge of Microsoft Office, Word, Excel, and PowerPoint
• Knowledge of operational characteristics of events
• Able to perceive the needs of facility tenants
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control technique
• Move about the facility all day if need be
• Ability to stand and walk for long periods of time
• Identify potential problems and make necessary plans for corrective action
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Demonstrate supervisory and leadership skills
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Demonstrated familiarity with facility use contracts
• Experience with AutoCAD is preferred but not required
  
  
  

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.