Enablement Team Trainer - Learning Experience Manager

Job Description

Learning Experience Manager

About This Role

We are seeking an experienced professional to join the Enablement Team and Development as a Learning Experience Manager. Key responsibilities of this role include:

• Work closely with VP of Employee Development to devise technical training programs according to organizational requirements and Chubb branding
• Work across all lines of business to create course content according to requirements by function and discipline
• Prepare training materials when not already available (presentations, job aids, training guides)
• Partnering with Enablement training team, subject matter experts (SMEs), and leaders across the organization to design workflows, documents, and presentations
• Build learning design proposals based on specific objectives to meet incoming needs: gain feedback and agreement from key stakeholders
• Designing and developing learning events, assets, and curricula using instructional design methodology and adult learning principles for the Claim Center
• Partnering with learning developers to create digital learning solutions
• Piloting learning products, seeking feedback, and iterating on solutions to create the best product for the learner
• Creating an evaluation strategy for designed learning products to assess business impact and gain input for necessary iterations and improvements
  
  
  

Qualifications

Qualifications

• 5 years of Claims and/or learning and development experience required
• Collaborative and team-oriented mindset, that fosters a strong environment of learning and technical excellence
• Exceptional communication skills with ability to encourage open dialogue and an inclusive environment of knowledge sharing
• Passion for helping others learn and develop
• Demonstrated project management ability, experience managing multiple priorities, setting work in motion, navigating the organization, and working with all levels of learners
  
  
  

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.