Employee Relations Manager

Summary Of Responsibilities

The Employee Relations Manager serves as the primary point of contact for all employee relations issues and concerns raised by employees and/or managers. Focuses on both individual and collective relationships in the workplace. Promotes employee satisfaction within the organization and mitigates risk. Provides guidance to managers, leaders and employees on employment related issues. Investigates allegations of employee/employer misconduct and recommends legally compliant resolutions.

Essential Duties

• Investigates, resolves and monitors first level and complex, high-risk or sensitive employee complaints, concerns, and employee relations conflicts company wide, including those that require partnerships with managers to determine appropriate action on performance management challenges, workplace disputes and conflict resolution.
• Gathers and analyzes evidence, applying relevant laws, policies, and past practice to reach conclusions. Effectively summarizes findings and mitigation opportunities and ensures timely follow-up.
• Manage employee relations processes to ensure a proactive, fair, and consistent approach to resolutions by developing and maintaining excellent working relationships with employees and managers. Is viewed as a fair and impartial source for conflict resolution.
• Provides consultation, guidance and coaching to leaders to address employee behavior and performance concerns, providing guidance and assistance with the development and delivery of appropriate feedback or corrective/- disciplinary actions. Consult, coach, and educate employees and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environment.
• Assists internal and external legal teams with responses to DOL claims, agency charges, EEOC claims, and attorney demands by partnering with appropriate team members and departments to gather and provide pertinent information.
• Creates and maintains accurate and complete reports and systems that track employee relations cases and data. Maintains clear, concise reporting on employee relations issues, including performance, terminations, investigations, remedial steps, and related actions. Prepares monthly, annual, and ad hoc reports and presentations as needed.
• Recommends, develops, and facilitates employee relations training to a variety of audiences, including managers and employees that communicate best employee relations practices and strategies, as needed.
• Participates in conducting and analyzing the results of employee surveys, focus groups, or exit interviews uncovering trends and actions for improvement. Shares trends with HR or leadership that leads to improvement or sustainability. Reviews exit interview responses to provide follow-up outreach to employees and managers and investigates as necessary. Analyzes data and reports that monitor and measure employee relations’ effectiveness.
• Administers policies, processes, and procedures associated with company employment policies and guidelines and makes recommendations to ensure they are aligned with company objectives and employment law. Interprets and explains laws and legal affairs concerning employment to managers, supervisors, and employees.
• Assesses trends in employee relations matters and makes recommendations to senior leaders on solutions that will continue to protect the health, morale, and productivity of the FKH team.
• Independently manage assigned casework, bringing disciplinary actions and investigations to closure rapidly and definitively.
• Demonstrate understanding and knowledge of FKH policies, procedures, benefits and compensation programs with clear insight on delivery methods to our EVP.
• Serve as employee relations subject matter expert while supporting the team’s activities and projects.
  
  

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education And Experience

• Bachelor’s degree in Human Resources, Business, Management, or related field; or equivalent work experience
• 10 years of professional human resource strategy and execution experience, including 7+ years resolving complex employee relations issues.
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Human Resource policy and law (e.g, SHRM guidelines, DOL and EEOC regulations, and employee grievance/relations)
• Experience in talent development and coaching employees, including managers
• Experience working with and advising leaders across various levels of an organization in a strategic, professional manner
• Experience dealing with significant employee relations issues, including investigations
  
  

Preferred Education And Experience

• Bilingual Spanish is strongly preferred
• Professional Human Resources (PHR) certification a plus
• Experience working with team members from disperse geographic locations
• Experience working with Ultipro or similar Human Resource Information System (HRIS) a plus
• Experience working in a fast pace, high-growth company
  
  

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

By applying to this position you are consenting to receive follow-up communication.