Rapidly expanding fashion retailer currently in search of an Ecommerce Manager to join their dynamic team in Secaucus, NJ.
Job Overview:
Reporting to the VP, Ecommerce and Digital Marketing, the eCommerce Operations Manager will be an integral part of optimizing the DTC experience and be responsible for website operations, merchandising, and the overall customer journey on the company .com website.
Responsibilities and Duties:
Work closely with front end developer and product designers to execute areas of opportunity to optimize digital store experience
Lead the merchandising operations ensuring products with high revenue potential are featured
Partner with brand and operations to ensure strategic marketing goals are aligned with and able to be supported by e-commerce execution.
Responsible for defining workflows of content management processes including necessary technology enhancements to CMS
Act as the "first responder” for any issues on the website—and funnel fix requests through appropriate parties
Analyzes customer journey data and feedback to identify opportunities for improving the online shopping experience. Implements strategies to enhance user interface, navigation, checkout process, and customer service.
Develops and implements CRO strategies to increase website conversion rates and improve online sales performance. Conducts A/B testing, usability studies, and site analytics to identify and address conversion barriers.
Tracks and analyzes eCommerce metrics, including traffic, conversion rates, average order value, all web behavior. Generates regular reports and insights to inform decision-making, product prioritization and measure the effectiveness of eCommerce initiatives.
Cultivates relationships with eCommerce platform providers, technology vendors, and third-party service providers. Evaluates new tools and solutions to enhance eCommerce capabilities and efficiency.
Manage the execution of promotions, including sitewide sales, promo codes and special offers
Basic Requirements:
3-5 years of ecommerce experience, working cross functionally with product, customer service, & marketing teams
B.A. Required
Ability to work in fast-paced, fast-growth environment
Experience in Shopify a must
Experience with data analysis and presentations
Strong project management experience a must
Location: Secaucus, NJ (Hybrid, 3 Days On-Site After 30 Days)
Salary: $100-110k + Bonus
Seniority level
Director
Employment type
Full-time
Job function
Business Development, Sales, and Marketing
Industries
Retail Apparel and Fashion
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