eCommerce Case Manager

About the Job:

Luminize Marketing is looking for a Case Manager to contribute their efforts to our core business offering; empowering Amazon sellers with effective marketing and advertising strategies. In this role, you will serve as a dedicated advocate on behalf of our clients, resolving listing issues and overcoming bottlenecks on the Amazon seller platform. As a Case Manager, you will be the client's main point of contact, proactively navigating and resolving issues to optimize their presence and performance in the competitive e-commerce landscape.

Responsibilities Include:

• Proactively identifies and addresses any issues with seller listings, collaborating with internal teams and directly interfacing with Amazon to resolve problems promptly.
• Analyzes content display data to ensure listing performance regularity.
• Oversees and manages the accuracy and health of our Amazon seller listings, ensuring compliance with Amazon's guidelines and policies.
• Communicates effectively with brands to notify them of any listing issues, provide updates, and make necessary requests to Amazon on the seller's behalf.
• Acts as an advocate for our brand on the Amazon platform, representing the company's interests and ensuring a positive and compliant presence.

Minimum Qualifications:

• 2+ years’ of professional experience in customer support or customer resolution roles, preferably in a customer-facing capacity.
• Strong knowledge of customer service issue resolution policies and procedures, with Amazon seller platform experience preferred.
• Exceptional communication skills, both written and verbal, with the ability to effectively convey status updates and resolutions to brands and internal teams in a customer-friendly manner.
• Detail-driven with an analytical approach to identifying and resolving customer problems, demonstrating a commitment to ensuring a positive customer experience.
• Ability to collaborate and build positive relationships with internal stakeholders and partner teams, leveraging customer service skills to address concerns effectively.
• Experience leveraging professional workplace tools such as Office 365 or G Suite.

About Luminize:

Luminize Marketing is a full-service, performance-based Amazon agency that leads eCommerce brand growth. With a track record of over $2 billion in Amazon sales, we are actively seeking dedicated and innovative professionals to join our team during this exciting phase of expansion. Are you passionate about cultivating strong client relationships and delivering consistent, impactful results? Don't miss this opportunity!