We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description
Responsible for meeting with the customer and accurately completing all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agencies
Initiates and maintains customer program file and documents any course of action or service delivery
Conduct preliminary meeting with the customer and accurately completes all application/enrollment and verifies eligibility for program and other required forms and documents
Schedules appointments and follow-up on no-shows
Initiates customer program file and customer records
Provides general information regarding program objectives, services and requirements
Enters, edits, and retrieves data from database, and performs data reconciliation to ensure accuracy. Assist in program group or individual orientations and informational workshops
Familiarity with outside resources for referral as necessary
Performs record keeping functions consistent with ensuring program compliance; prepare reports related to program activities
Attend meetings/trainings and community events outside the center and on occasion evenings and weekends as required
Advise clients or customers
Answer customer or public inquiries
Compare clients' applications with eligibility requirements
Compile data related to social service programs
Compile information through interviews
Compute financial data
Coordinate social service activities with resources
Determine program eligibility, social service program status
Ensure compliance with government regulations
Qualifications
High School Diploma or General Education Diploma. Prior experience in a customer contact job or customer service skills
Proficient in computer programs and data entry
Solid organizational and time management skills
Detail oriented and accurate with deadline sensitive goals and objectives
Above average interpersonal and communication skills
Ability to deal with difficult customers
Ability to establish and maintain effective working relationships
Experience conducting Workshops/Orientations
Knowledge of community employers and community partners
Valid Class C License with acceptable auto insurance
Additional Information
Responsible for receiving all electronic referrals from county agencies.
Reviews participant referral documentation for accuracy.
Communicate discrepancies in referral or documentation with county agency.
Conduct outreach to customer and schedules appointments.
Document outreach attempts in state database.
Provides general information regarding program objectives, services and requirements.
Track important deadlines to ensure timely system responces.
Monitors, enters, edits, and retrieves data from database, and performs data reconciliation to ensure accuracy.
Performs record keeping functions consistent with ensuring program compliance; prepare reports related to program referrals/enrollments.
Attend meetings/trainings as required to improve program functionality.
Maintain high level of communication with county agencies regarding referral status.
Ensure compliance with government regulations.
All other job Duties as assigned.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development
Industries
Program Development
Referrals increase your chances of interviewing at Equus Workforce Solutions by 2x