E-Commerce Manager

Catbird, an iconic fine jewelry DTC brand, is looking for an experienced E-Commerce Manager to lead Catbird’s online acceleration, delivering an innovative and engaging customer experience; expanding the desktop and mobile capabilities; establishing and managing the end to end digital product roadmap; and driving the day to day e-commerce business.

This role is hybrid - 3 days a week in office at our Brooklyn Navy Yard HQ.

About Catbird

In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values:

• We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity
• We believe in making and selling things people will want to keep forever and will bring continuous joy
• We believe in doing everything we can ourselves
• We believe in always thinking of the long game and not focusing on a quick profit
• We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow
• We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty
  
  
  

Key Responsibilities

• Oversee day-to-day management of the ecommerce platform, ensuring optimal performance, user experience, and functionality to ensure a frictionless, best-in-class consumer experience
• Lead digital roadmap planning inclusive of strategy, budget management, PM ownership, execution and maintenance.
• Partner with external technical partners in project prioritization, sprint planning, UAT and production pushes
• Support site marketing planning from content to new launches in partnership with cross-functional teams for a 360, cohesive consumer experience across digital channels/platforms
• Work closely with key stakeholders to identify site opportunities/experiences that enhance the consumer shopping experience.
• Provide KPIs and actionable insights on performance that ladder up to business objectives/goals
• Analyze customer conversion funnel and identify key customer friction points and opportunities to develop initiatives that increase conversion at each level of the customer shopping experience
• Collaborate with VP of Ecommerce and key stakeholders to develop ecommerce strategies to drive key KPIs and business goals
• Actively manage third party relationships as the main point of contact. Ensure and maintain a positive relationship while acting on behalf of Catbird at all times
• Stay up to date with evolving digital trends, technology, and opportunities to enhance and optimize site experience
• Build strong partnerships across ecommerce team members and cross functional teams to foster collaborative relationships
  
  
  

Our Ideal Candidate

• 4+ years experience in digital retail operations
• Proven experience managing a Digital/ECommerce operation, from conception through delivery with quantifiable results in a multi-channel environment.
• Experience implementing content & website optimization with focus on managing complexity across multiple projects that touch many stakeholders
• Exceptional project manager with ability to lead projects, meetings, presentations to effectively analyze and translate data into actionable business plans
• Deep attention to detail and dedication to accuracy and precision
• Outstanding ability to think creatively, strategically, and identify and resolve problems
• Expertise with Magento, Google analytics, Google Search Console, and core digital marketing platforms
• Enjoys leading within an entrepreneurial environment
  
  
  

Plus bonus