DTC Operations Specialist

Join Our Team as a DTC Operations Specialist!

Our client, a denim brand in Los Angeles is looking for a dedicated and enthusiastic individual to join our team as a DTC Operations Specialist. This full-time role is perfect for someone passionate about managing relationships, streamlining operations, and ensuring top-notch customer service.

Why You'll Love This Role:

• Dynamic Responsibilities: Manage account relationships, support the sales team, and collaborate with all departments to ensure seamless operations.
• Order Fulfillment: Work directly with production and the warehouse team to fulfill orders accurately and efficiently.
• Cross-Department Communication: Keep everyone updated with the latest information on orders, inventory, and shipments.

Key Responsibilities:

• Account Management: Your top priority will be to communicate with accounts professionally and promptly.
• Order Processing: Use AIMS to generate orders, invoices, and manage inventory and accounts receivable.
• Warehouse Coordination: Work closely with the warehouse team to fulfill orders and process returns.
• Production Updates: Collaborate with production to get the latest on style status and incoming goods.
• Shipping Coordination: Keep accounts and the sales team informed with shipping paperwork and tracking numbers.
• Payment Processing: Work with factors to approve shipments, process past due payments, and troubleshoot issues.

What We’re Looking For:

• Team Player: Ability to work well in a collaborative environment.
• Communication Skills: Strong verbal and written communication skills.
• Customer Focus: A strong desire to help and ensure customer satisfaction.
• High Standards: Ability to maintain high-quality standards in a high-volume business.

Preferred Qualifications:

• Experience: 1+ years in Customer Service.
• Technical Skills: Working knowledge of Excel, JOOR, and an ERP System.

Rate: up to $55K/annually

Location: Must work on-site Monday - Friday

If you’re eager to be part of a high-energy team where your contributions directly impact our success, we want to hear from you.

Apply today and start your journey with us!