The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.
Zwicker is presently seeking a Document Services Manager to join our team. The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail oriented, and driven to perform.
Salary range $50,000 - $55,000 annually
Responsibilities Include
Comply with the firm’s policies and procedures, client and firm work standards, and compliance policies
Responsible for assigning employees their work schedules and ensuring they are followed
Responsible for the proper training and full knowledge of the procedures for his/her teams
Evaluate employees on a regular basis for performance and informing management of any concerns
Responsible for tracking and monitoring activity of workflows for their teams
Continually motivate staff and maintain a positive work environment
Monitor and forward time off requests for approval, review time records and schedule changes, ensuring coverage in their teams
Other duties as assigned
Requirements
Management experience in a team-oriented workplace (preferred)
Demonstrated ability to lead and develop a department and department staff members
Outstanding interpersonal relationship building and employee coaching and development skills
Ability to effectively manage the work flow and staff
Strong organizational and time management skills
High level of professionalism
Strong commitment to ethics and compliance standards
Collaborative team player
Effective decision-making skills
Excellent interpersonal, oral, and written communication skills
Ability to work in a fast-paced environment and handle multiple tasks
Able to work efficiently on computerized systems
Above average Excel knowledge including analysis, filtering, and V-lookup
Knowledge of civil litigation processes (preferred)
Knowledge of the Fair Debt Collection Practices Act (preferred)
Physical Qualifications
Be able to lift five pounds or greater
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position specific documents and correspondence
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.