Director of Rooms

JOB SUMMARY

The Director of Rooms provides supervision, direction and leadership in the Front Office, Guest Services and Housekeeping departments in accordance with the objectives, performance and standards of conduct set forth by the Marriott Saddlebrook. Reporting to the General Manager, and a member of the hotel’s Executive Committee, the Director of Rooms is the key liaison between the hotel’s exceptional service standards, and works to develop and implement strategies to maximize profitability. Ensuring implementation of service culture, and initiatives with the objective of providing personalized services, resulting in increased guests and client loyalty.

CANDIDATE PROFILE

Experience

• Minimum of five (5) years in a similar role, with previous experience in Guest Services and Front Office management; experience in luxury hotel setting required.

 Education

• Bachelor’s Degree required, preferably specializing in Hospitality, Business Administration, and or related major, or equivalent experience is required.

KEY RESPONSIBILITIES

The primary responsibilities for the Director of Rooms include but are not limited to:

• Operate the Front Office, Housekeeping and Guest Services departments effectively, efficiently and profitability.
• Responsibility of hiring, training, planning, organizing, team building and setting standards.
• Prepare and oversee the annual Rooms Division capital expenditure and manpower budgets.
• Procurement of furniture, fixtures and equipment and operating supplies and equipment.
• Maximize room revenue and occupancy by effectively controlling rates, availability and up-sell incentive program.
• Ensure proper staffing at all times by approving and coaching department head’s in effective scheduling.
• Inspect VIP rooms, show rooms, public areas, and back of house.
• Coordinate efforts with all other departments. (Security, Engineering, F&B etc)
• Assign projects and tasks to all departments and monitor progress.
• Conduct (inter-)departmental meetings to review productivity, discuss ongoing and future projects, and enforce hotel standards.
• Monitor payroll on a weekly and monthly basis. Provide explanation for overtime.
• Prepare and control purchase orders for supplies and amenities for all rooms departments.
• Process invoices for expenses in a timely manner for month end.
• Knowledge of and compliance with all Emergency procedures.
• Ensure that policies and procedures are understood and followed through among Rooms division associates.
• Recognize and seize all opportunities to increase guest loyalty, employee satisfaction and profitability.
• Develop and maintain relationships with associates, return guests, group contacts and vendors.
• Assure that financials goals of the division and the hotel are being met. Monitor and control labor expenses and other divisional expenses, such as supplies and equipment.
• Work closely with Reservations, Sales and Front Office to maximize rate, occupancy and total revenue. Assist in preparing business forecasts and annual budget for the division.
• Perform all aspects of human resources, including recruitment, selection and hiring, training, performance evaluations, coaching and counseling.
• Perform duties as directed by the Hotel’s General Manager and the company.

JOB QUALIFICATIONS

In addition to performance of the key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Requires a working knowledge of division operations as well as luxury core standards, and standard operating procedures.  
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrate ability to work with maximum efficiency, accuracy and attention to detail.
• Ability to effectively lead and work cohesively as part of a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language both verbally and in writing. A second language is desirable.
• Must have experience in all Microsoft Office and industry relevant Front Office Systems.
• Demonstrated knowledge of budget planning and financial controls.