Director of People Operations

Director of People Operations will lead our global office’s human resources/people operations function, including recruiting, onboarding, compensation, benefits, employee relations, culture/DEI, performance management, organizational initiatives, internal communications around HR issues, HR technology and other people systems, workforce planning (in collaboration with COO, CTO and other senior leaders), policy administration, retirement plan administration, and compliance.

Reporting to the Chief Operating Officer/Vice President of Operations and Finance, this is an excellent opportunity for an experienced, empathetic, HR expert to have a significant impact on TechBlocks’ (TB) operations and mission in the field of international economic development.

This person will be responsible for our office locations in Dallas (USA), Toronto (Canada), Ahmedabad (India) and Hyderabad (India) in addition to remote employees and contractors/consultants in various cities around the world.

Responsibilities include:

Human Resources/People Ops

• Develop, implement, and drive key HR initiatives across the organization to support TB’s talent and culture. Promote a rewarding, people-centric culture that aligns with organizational mission, vision, and goals.
• Drive organizational effectiveness and change management, partnering to support new initiatives, significant policy changes, process improvements, adoption of new tools, and other key activities.
• Country-specific HR and TA managers as direct reports to this position, you will manage and carry out full range of HR processes and functions. Provide guidance and line management, while supporting the professional development of your direct reports to ensure a deep bench of people expertise and service within the organization.
• Ensure that recruiting processes are consistent, streamlined, and targeted toward diverse applicant pool. Train colleagues on inclusive recruitment strategies to help produce a diverse candidate pool and work with leadership and directors on workforce planning and hiring needs. Line manage the recruitment functions with country specific direct reports.
• Ensure equitable, transparent, and competitive compensation and benefits programs which incentivize and reward performance. Oversee performance management/annual review plans and processes.
• Provide employee relations support to leadership, directors, and staff, counseling employees on work-related issues while interpreting and applying organizational polices.
• Ensure all HR programs are effective and in compliance with local and national regulations. Keep abreast of current guidelines, legislation and new regulations, as well as changes and trends in the field related to data privacy, background screening programs, recruitment, employment law, etc.
• Recommend to leadership improvement in policies, procedures, and programs to improve operations.
• Oversee various technology platforms like HRIS, ATS, benefits administration technology, payroll (with AD), and retirement platforms.
• Consult with legal counsel on employment matters as appropriate.
• Participate on internal committees, working groups, and special projects.
• Maintain comprehensive approach for dealing with employee complaints or concerns. Serve as a coach and mentor to staff, as appropriate, to improve performance. Conduct investigations when employee issues or concerns arise. Partner with leadership team, external support, other staff, and/or legal counsel to resolve employee issues fairly, consistently, and expeditiously.

TB Operations

• Serve as lead of operations team, overseeing space planning, facilities, office administration/office services, and technology.
• Partner with the Director of IT to ensure staff technology needs are met and IT team goals are aligned to organizational goals and strategy. The IT Director will report to the Director of People Operations.
• Collaborate with wider operations team and leadership on the future of work planning.

The ideal candidate is:

• An empathetic leader who can inspire confidence and build credibility within the team and the wider organization.
• Able to zoom in and out frequently. On a given day, the Director might participate in strategic conversations which affect the entire organization and then pivot to an employee relations issue that might require 1:1 coaching and advising.
• A true partner. Can work across every function to solve people operations issues. Effective at collaborating both remote and in-person, with colleagues in Canada and India.
• A true generalist. Has broad experience and in-depth knowledge in all functional areas of HR, with specialized expertise in at least two.
• Has an established network of HR peers from which to draw upon. This should include networks of DEI practitioners, facilitators, and/or experts.
• Comfortable with ambiguity. The incumbent must be able to gather and synthesize input from a range of others that might be contradictory, unclear, or reflect divergent priorities and make sense of the way forward, then guide a process which build consensus and get results.

Qualifications:

• Bachelor’s degree in a related field and a minimum of 8 years experience
• Experience managing a team, including other HR and/or operations professionals
• Exceptional writing and communication skills
• Poise, confidence, discretion required
• Experience partnering with a ride range of internal constituents including leadership, board members, managers, associates, early-career colleagues, and interns.
• Proficiency with Office365, applicant tracking systems (ATS), HRIS, onboarding, and performance management tools
• Excellent follow-through and attention to detail, with the ability to track and manage multiple critical initiatives
• Bonus points for: Experience with evaluation, selection, and implementation of a PEO with a global partnership.

About TechBlocks

TechBlocks is a unique confluence of digital strategy consulting, enterprise software engineering and design focused on customer first solutions and digital transformation. TechBlocks is a trusted advisor and the go to engineering partner of many Fortune 500 companies and leading global enterprises. We have offices globally in N.America, S.America and Asia. We leverage our domain knowledge and back it up with our strategic alliances to offer our clients a range of services that help them go that extra mile. We are agile, we are inclusive, and we like to innovate from within.

Our Services:

• Consulting
• Product Engineering & Development
• Managed Services & Support for Applications

Our Expertise:

• Web Applications, Portals and CMS
• Mobile & IoT
• Analytics & BI
• AWS & MS Azure
• CRM & XRM

In TechBlocks our clients get a strategic partner who helps you identify immediate cost savings while working towards turning technology into a competitive advantage for them. Whether you are a small, medium, or large enterprise, we help you meet your communication, collaboration, information management & accessibility challenges better. We just Do More