Director of Front Office
Summary:
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You'll Do
Location Code: 2556
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You'll Do
- The Director of Front Office will develop department strategy and support the front office team in carrying out all daily shift operations.
- Drive action planning and goal setting for Guest Satisfaction Score, Brand Standards Audit, Associate Engagement Survey, Profit & Loss, Turnover, etc.
- Play a key role in recruiting and retaining talent by being involved in the hiring process, orientation, coaching & development, and performance management throughout the year.
- Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.
- Prior hotel leadership experience and any experience with the specific brand hotel or upscale property is a bonus.
- Experience with budgeting, long range forecasting, P&L Critique, and other financial skills.
- The desire to develop and coach associates and create an environment for your team to thrive.
- Ability to creatively problem solve and execute against the strategy and deliver results.
- Day 1 Medical, Dental and Vision insurance
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- 401(k) with company match
- Hostcare Resources healthcare concierge
- Leadership development
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities
Location Code: 2556
-
Seniority level
Director -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
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