Director of Front Office

Following an internal promotion, we are thrilled to have a Director of Front Office opening at the Dupont Circle Hotel.

Reporting to the Director of Rooms, the successful candidate will be responsible for overseeing all aspects of the front office operations: day and night reception, bell staff and guest relations.

Key Responsibilities:

• Guest Experience Management: Ensure exceptional guest service and satisfaction.
• Front Desk Operations: Oversee check-in/check-out processes, room assignments, and VIP arrangements.
• Staff Management: Recruit, train, and supervise the front office team; manage schedules and performance evaluations.
• Financial Management: Manage the front office budget, inventory, control expenses, and oversee financial transactions.
• Coordination with Other Departments: Work closely with housekeeping, maintenance, and other departments for a seamless guest experience.
• Technology and Systems Management: Ensure proper functioning of front office systems.
• Quality Assurance: Maintain high service standards through regular inspections and audits - LQA and Forbes.
• Crisis Management: Prepare and execute contingency plans for emergencies.

The successful candidate will be a seasoned hotelier with 5-6 years experience in a luxury Front Office environment with a genuine passion for the industry and for developing their team.

The Perks of working for The Dupont Circle Hotel:

• Low cost health benefits with eligibility on the first of the month following 60 days of employment
• 401k with Company match
• Free short and long term disability benefits
• Paid Vacation, paid Holidays and Paid sick time
• Free meals on duty as well as breakfast to get you started and all-day tea and coffee for the caffeine lovers
• Great location with easy access to the Metro and commuter benefits
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Staff quarterly parties, Christmas parties and regular team get togethers
• Wellness Perks and a free employee assistance program
• Plus more …

The Dupont Circle, Washington

The Dupont Circle Hotel in Washington DC is a luxury property located right on Dupont Circle in the nation's capital. Newly renovated the hotel has 327 chicly styled and luxuriously appointed guest rooms, with 12 bespoke penthouse suites located on the 9th floor of the hotel. Home to Pembroke Restaurant and Doyle Bar, the property also boasts almost 10,000 square feet of meeting and event space.

Equal Employment Opportunity

The Dupont Circle Hotel does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.