Director, Internal Communications

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Job Summary: The Director of Internal Communications will be Houston based and work a hybrid office schedule. This position oversees all internal communications, including companywide announcements, newsletters, the intranet and other communications. This position is responsible for creating compelling content that informs, inspires and empowers associates, driving alignment with and engagement in our business. The Director develops and leads large-scale projects, creates communications plans and strategies, writes executive communications and produces content for a variety of internal communications channels.

Essential Responsibilities

• Oversee the internal communications ecosystem and content, including companywide announcements, newsletters, the intranet and other mass communications.
• Create compelling content that informs, inspires and empowers associates.
• Lead effort to implement new internal communications strategies and/or tactics, which may include creating and launching new communications vehicles, reimagining content and streamlining processes.
• Drive employee alignment and engagement in our business by providing a consistent narrative around our company’s Purpose, Vision, Values and initiatives that are important to the business.
• Provide strategic communications counsel to executives and key internal stakeholders, serving as a thought partner in creating clear, compelling narratives.
• Lead the communications strategy for the annual employee engagement survey and pulse survey, in partnership with HR.
• Own the relationship with our intranet vendor, ensuring effectiveness of the intranet, which is the one-stop-shop for Company news and information.
• Manage monthly editorial meetings with leaders across the organization to discuss communication needs and objectives.
• Partner with VP of Communications on key internal events like All-Hands meetings, conferences and events as well as executive communications, such as podcasts, videos, employee emails and meetings.
• Own a forward-looking internal communications content calendar.
• Maintain a unique Mattress Firm voice that’s consistent across all platforms and channels.
• Drive a strong focus on measuring the impact and effectiveness of internal communications efforts and fine-tuning messaging to maximize impact.
• Manage a team, providing feedback, coaching, motivation and development opportunities.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
• Execute team member performance improvement plans, progressively discipline and terminations when appropriate per Company policy.
  
  

Non-Essential Responsibilities

• Execute Company initiatives and other activities requested by supervisor.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
• Contributes ideas on ways to optimize or improve the team, the department, and the Company.
• Update job knowledge by participating in educational opportunities.
  
  

Education

• Bachelor's Degree required
  
  

Professional Experience

• 10+ years relevant professional experience in internal and/or corporate communications preferred
• Demonstrated experience leading an internal communications team.
• Experience planning and executing all aspects of an All-Hands/Town Hall meeting and internal events.
• Experience working with and writing for senior leaders.
• Experience managing content for a company intranet.
  
  

Skills List

• Writing and editing: Advanced writing and editing skills; understanding of AP Style. Exceptional writing and proofreading skills and strong attention to detail.
• Flexibility: Ability to adapt as circumstances change. Comfortable balancing competing priorities in a fast-paced environment.
• Storytelling: Passion for storytelling and ability to create thoughtful narratives and communication plans.
• Forward-Thinking: Ability to think several steps ahead and anticipates the needs of key stakeholders.
• Influence: Skillful in collaborating with others to identify problems, provide advice and develop agreeable solutions. Ability to lead and influence at all levels of the organization.
• Leadership and Leadership Potential: Skillful in creating a strategic vision and motivating others to achieve excellence in performance. Ability to function equally well at both the strategic and tactical level.
• Team Building: Implements team spirit, encourages team collaboration, identifies hidden strengths of individual and team, encourages all team members to express suggestions and ideas and to find own creative solutions for upcoming problems.
• Diplomacy: Understands the feelings, ideas, beliefs and opinions of others. Exercises good judgment and discretion.
• Confidentiality: Upholds a high level of confidentiality. Must be able to effectively manage complex, sensitive and confidential matters.
  
  

Competencies

• Communication/Listening: Ability to accurately receive and interpret messages. Practices attentive, active listening with co-workers and/or guests with patience and can accurately restate opinions of others.
• Communication/Verbal: Ability to express oneself in an open manner while having conversations or addressing an audience. Ideas are consistently organized, concise and relevant to the audience.
• Communication/Written: Expressing yourself clearly to the organization in a variety of styles such as constructing a logical argument, electronic mail, note taking or summarizing. Reviews and edits materials to improve clarity while ensuring messages are targeted for the intended audience.
• Communication/Negotiation: Ability to settle differences in difficult situations between internal or external groups. Ability to win concessions without damaging relationships, can be both direct and forceful while having a good sense of timing and gaining trust of all parties.
• Interpersonal Skills/Build Trust: Ability to build a common identity with others that aligns with company goals and fosters mutual respect. Demonstrates integrity by living the company values in their relationships. Shows respect for other’s contributions and gives honest feedback that is positive and constructive. Seeks to understand before being understood.
• Interpersonal Skills/Collaboration: Seeks others help in constructively resolving problems and holds themselves and others responsible for outcomes. Supports the right to agree and disagree while engaging others positively throughout the process. Encourages and contributes constructive feedback.
• Results Driven/Behavioral Driven Results: Demonstrates and reinforces expected behavior that drives performance and is consistent with the organization’s core values and ethics. Focuses efforts on critical activities that yield high impact and effectively achieves results.
• Results Driven/Coaching: Provides impartial and non-judgmental feedback on performance and behaviors, as it relates to an individual’s needs and accomplishments. Engages in dialogue that elevates performance and promotes self-awareness.
• Integrity: Demonstrates fairness, trustworthiness and truthfulness.
• Leads Initiatives/Decisiveness: Exercises good judgement and timely decision making.
• Leads Change/Directs Others: Demonstrates the ability to direct and influence others and anticipates problems before impact. Capable of distributing the workload appropriately in a well-planned and organized manner.
• Leadership Core Competencies/Lead Change: Demonstrates willingness to raise and address difficult issues, taking risks appropriately and in the best interests of the company. Adapts effectively to changes and challenges, actively developing his/her own capabilities.
• Technical Proficiency/Knowledge: Understands the job requirements of the role and demonstrates both soft and hard skills needed to be proficient.
  
  

Scope

• Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.
• Functions independently within broad scope of established departmental policies/practices; generally refers specific problems to supervisor only where clarification of departmental operating policies/procedures may be required.
• Failure to achieve results or erroneous judgments may require the allocation of additional resources to correct and/or achieve goals.
• Represents the organization as the primary contact. Interacts with management and senior value-chain partners on matters requiring coordination across organizational lines. Achievement of objectives requires ability to influence others both internally and potentially externally.
  
  

Physical Demands & Office Environment

• Sitting for up to 8+ hours
• Standing occasionally
• Walking occasionally
• Talking frequently
• Hearing Frequently
• Usage of hands and fingers
• Reaching with hands and arms
  
  

Pay Range

$160,000 - $165,000

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.