Peabody's Office of Financial Aid has retained NES to assist in conducting this important search and to help identify outstanding candidates. All inquiries, applications, and nominations for this opportunity should contact Mary Napier (Peabody@nessearches.com). All conversations will remain confidential unless otherwise stated and agreed.
Reporting to the Peabody Executive Director of Enrollment Management, we are seeking a Director of Financial Aid who will supervise the daily operations of the Office of Financial Aid at Peabody, providing customer service and guidance to students and their families throughout the financial aid application process. The Director is responsible for determining a student’s eligibility for aid, following institutional, federal and state guidelines. Works closely with the Enrollment Management team to award and steward Peabody merit scholarship and need-based grant aid, reviews and responds to financial aid appeals, conducts workshops and presentations for students and parents, and interfaces with the Hopkins Financial Aid Shared Services Team on all matters related to the administration of Title IV financial aid. This position coordinates front line contact for internal and external customers regarding questions related to financial aid, and works with other student service areas to ensure a high degree of customer service. The Director of Financial Aid works closely with the University Financial Aid Compliance and Shared Services team to ensure all aspects of Title IV processing are conducted and align with established guidelines, systems and procedures. The position supervises two additional Financial Aid Administrators, and receives direction from the Director of Financial Aid Shared Services on all matters related to Title IV Federal Aid processing. This position will have a dotted reporting line to the Hopkins Associate Vice Provost for Financial Aid.
Specific Duties & Responsibilities
Supervise the Peabody Financial Aid Office
The Director of Financial Aid is responsible for management and daily oversight of the Financial Aid Office and staff at Peabody.
This includes but is not limited to ensuring other aid staff are adequately trained and knowledgeable about office policies and procedures, establishing strategies for managing high volume periods, working collaboratively with a campus partners, including University Financial Aid Shared Services & Compliance, Admissions, Student Billing, Registration, Advising, Student Life and IT to enhance the student experience.
Manage Internal and External Scholarship Programs
The Director of Financial Aid is responsible for the management, stewardship and daily oversight of all scholarship programs.
This includes but is not limited to promoting scholarship opportunities, reviewing gift agreements, matching students to donor funded awards, coordinating external sources of aid with Peabody grant funds, renewing scholarships for continuing students, ensuring staff are adequately trained and knowledgeable about scholarship programs, developing and maintaining scholarship related policies and procedures, liaising with Development and Alumni Relations.
Coordinate Student Awarding Process
The Director of Financial Aid is responsible for coordinating the financial aid review process associated with awarding of aid to new and continuing students.
This includes merit scholarships and need-based grants, as well as state, private and federal student aid.
She/he will analyze the need of students using Federal and Institutional Methodologies (IM), exercising professional judgment, make recommendations on appeals to the Enrollment Management team, and work directly with students and families, and have a clear and comprehensive understanding of Federal Title IV and State regulations.
Title IV Processing & Financial Aid Shared Services
In close coordination with the Director of Financial Aid Shared Services, the Director of Financial Aid will process Title IV aid, including but not limited to Verification, Loan Processing, Reconciliation, and Return to Title IV Refunds for a portion of the Peabody students in accordance with the policies, procedures and standards established by the Director of Financial Aid Shared Services.
Campus Based Aid
Provide comprehensive oversight and management of the FSEOG and Federal Work-Study (FWS) programs, including community service funds reconciliation; works in close partnership with the Peabody student employment and career services office.
Special Knowledge, Skills, Or Abilities
Must have detailed knowledge of Federal, State and Institutional Financial aid regulations, with direct experience in assessing financial need for institutional financial aid programs using institutional methodology preferred.
Exceptional written and oral communication skills, strong student based counseling experience.
Ability to follow-through with policy and procedural implementations and affect beneficial change at all levels of the organization.
Demonstrated experience in analyzing and recommending significant improvements in departmental operations.
Leadership skills, knowledge of highly selective college or university settings where some form of institutional methodology is practiced, and familiarity with the stewardship and support of scholarship programs.
Strong conceptual, logical, and problem-solving abilities.
Committed to the principles of access and diversity, providing the best customer service and student support experience to families.
Thrive in fast paced environment where expectations for performance and productivity are high.
A good eye for detail.
Ability to work without direct supervision.
Ability to partner cross-functionally with other departments.
Excellent written and verbal communication skills.
Demonstrated ability to establish and meet objectives within limited time frames and under tight deadlines.
Candidates must possess unquestioned personal and professional ethical standards.
Highly valued are innovative thinking, technological vision, and ability to work collaboratively.
Experienced PowerFAIDS user preferred.
Minimum Qualifications
Bachelor's Degree.
Five years related experience, with prior supervisory experience required.
Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Master’s Degree.
Five or more year’s direct experience managing federal, state, institutional & private aid programs within a college or university setting, or other related experience required.
Classified Title: Director Financial Aid
Role/Level/Range: ACRP/04/MF
Starting Salary Range: $74,400 - $130,400 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: 37.5 hours per week
Exempt Status: Exempt
Location: Hybrid/Peabody Institute
Department name: Financial Aid
Personnel area: Peabody
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week
Seniority level
Director
Employment type
Full-time
Job function
Education and Training
Industries
Higher Education
Referrals increase your chances of interviewing at The Johns Hopkins University by 2x