Tata Consultancy Services

Desktop Support

Tata Consultancy Services Columbus, OH
Tata Consultancy Services

Desktop Support

Tata Consultancy Services Columbus, OH
6 days ago 36 applicants

See who Tata Consultancy Services has hired for this role

Must Have Technical/Functional Skills

  • Providing day-to-day technical support to employees for a range of hardware and software related systems.
  • End to end depot support to all IT client devices, operating systems and applications. Inventory mgmt., setup & configure, repair, OS & app installation, troubleshooting, shipment, return shipment processing by following company standard operating procedures
  • Provides effective and timely resolution of users’ problems, queries, or complaints.
  • Assist in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Provide data backup support
  • Break/Fix Services and Warranty Repair: Support for all major OEM devices (including Lenovo, Apple, Dell, Toshiba, HP, Fujitsu), A+ certified technicians, same day repair capabilities, and global parts sourcing.
  • Usage of provided tools in an effective manner.
  • Strong customer-oriented attitude and interpersonal skills
  • Excellent written and verbal communication skills
  • Proven working experience in installing, configuring, and troubleshooting Windows based systems and non-windows environment / open systems.
  • Excellent problem-solving and multi-tasking skills
  • Experience in IT documentation and inventory management
  • Experience in IT procurement process and vendor management
  • A self-starter, able to work independently and resourceful in exploring out of box solutions
  • Resolving network issues.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Willing to be flexible and understandable on organization requirements.
  • Willingness to take proactive measures and excellent interpersonal skills, and be a great team player.
  • Understand the ongoing changes in process and technical updates and adhering to the same as per requirement from organization and customer.
  • Following up with clients to ensure the problem is resolved.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.

Roles & Responsibilities

  • Break/Fix Services and IT asset Repair
  • Device Management: configuration, global deployment, break fix, and end user support of digital health and mobile devices.
  • Asset Build and shipment (New & Upgrade) – Build PCs as per standards and process and process for handover (follow standard delivery methods)
  • Asset & Inventory Management – End to end inventory management of all end client equipment.
  • Asset Return Processing – Follow standard procedure to process the return of all equipment.
  • Mac book Support - Follow standard procedure to manage and support Mac books.
  • Adhere to SLA and Metrics that are required to meet. Understand and work according with contractually agreed scopes along with ongoing changes (process & Technical) in operational support
  • Knowledge Base and SOP document creation and update on regular basis as and when asked.
  • Follow standard ITIL process by aligning with customer requirements and organization standards.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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