Providing 1st contact support for desk end voice-related incident and request management.
Responsibilities
Test and deploy new telephony devices (IPC dealer-board, Avaya handsets, headsets).
Troubleshoot user-related incidents; escalate to 2nd/3rd line as needed.
Support IPC, Avaya Telephony, and Zoom issues at users' desks.
Coordinate with 2nd/3rd line support and third parties (e.g., IPC).
Maintain communication on incident/request progress.
Record incident investigations in the incident management system.
Assist other engineers and provide out-of-hours support for changes or major incidents.
Requirements
Experience with trade floor support and trader voice telephony (IPC, Avaya, Zoom).
Understanding of telephony solutions and integrations.
Ability to support telephony issues and escalate as necessary.
Familiarity with IT Service Management tools (ServiceNow).
Ability to work onsite and cover various deskside support activities.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Seniority level
Entry level
Employment type
Contract
Job function
Engineering
Industries
IT Services and IT Consulting
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